At a Glance
- Tasks: Lead and enhance daily operations for improved efficiency and profitability.
- Company: Join a growing independent lift company with a dynamic team.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Opportunity to shape the future of the business and support a dedicated team.
- Why this job: Step into a senior role where your decisions drive success and innovation.
- Qualifications: Experience in operations and commercial management; strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
Technical Lift Services Ltd is looking for a General Manager – Commercial Operations to help run and improve the business day to day. This is a senior role with a strong focus on profitability, efficiency, contract performance, client management, and operational control. We are looking for someone who can come into the business, understand how it works, spot where improvements are needed, and help make those improvements happen. This is not a role for someone who only wants to sit behind a desk. It will suit someone who is practical, commercially aware, and comfortable dealing with engineers, office staff, clients, suppliers, and Directors.
Main Purpose of the Role
The main purpose of this role is to help make the business more efficient and more profitable. You will be expected to look at how work moves through the company, where time or money is being lost, and how we can improve the way we operate. This includes service contracts, call‑outs, repairs, modernisation works, office processes, engineer productivity, customer communication, quoting, invoicing, and follow‑up.
Key Responsibilities
- Commercial Performance
- Reviewing job margins
- Monitoring labour recovery
- Looking at costs on service, repair, and project work
- Identifying where profit is being lost
- Helping improve pricing and contract performance
- Reviewing underperforming contracts or client accounts
- Supporting the growth of profitable maintenance contracts
- Improving follow‑up on quoted works
- Operations
- Supporting the office team
- Supporting the engineering team
- Improving workflow between departments
- Helping jobs move from enquiry to completion more smoothly
- Reducing repeat visits and wasted time
- Making sure work is planned properly
- Helping make sure engineers have the right information before attending site
- Improving communication between the office, engineers, clients and management
- Clients and Contracts
- Supporting client retention
- Helping deal with client escalations
- Reviewing contract profitability
- Identifying opportunities for additional works
- Making sure clients are communicated with properly
- Supporting contract renewals and pricing reviews
- Helping protect the company commercially when issues arise
- Systems and Processes
- Improving use of the CRM system
- Improving job tracking
- Improving quotation follow‑up
- Improving reporting
- Helping make invoicing smoother and faster
- Creating clearer accountability across the business
- Helping introduce useful KPIs
- Making sure information is recorded properly
- Team Management
- Supporting staff with clear expectations
- Helping improve accountability
- Challenging poor performance where needed
- Supporting good communication across the team
- Helping build a professional and organised working culture
- Making sure people understand what is expected of them
What We Are Looking For
We are looking for someone who is commercially minded, practical, organised, and confident. You do not need to come from a lift background, although lift industry experience would be a strong advantage. You do need to understand how a service‑based business works. The right person will be able to look at a business and ask: Where are we losing money? Where are we wasting time? Which jobs are not profitable? Which clients need more attention? Which processes are slowing us down? What needs to change?
Experience Required
- Operations management
- Commercial management
- General management
- Field service management
- Engineering services
- Facilities management
- Building services
- Maintenance contracts
- Service and repair environments
- Business improvement
Experience in the lift industry would be beneficial, but it is not essential if the candidate has strong commercial and operational ability.
Skills Required
- Strong commercial awareness
- Good understanding of profit, margin, and cost control
- Ability to manage people and processes
- Strong communication skills
- Confidence dealing with clients
- Ability to review figures and spot problems
- Practical problem‑solving ability
- Good organisation and follow‑up skills
- Ability to challenge issues professionally
- A hands‑on management style
- Ability to work closely with Directors
Why Join Us?
Technical Lift Services Ltd is an independent lift company with a growing client base and a lot of opportunity ahead. We are looking for someone who can help us tighten up the business, improve profitability, support the team, and make sure growth turns into proper commercial success. This is a good opportunity for someone who wants a senior role where they can make a real difference.
General Manager – Commercial Operations in Poole employer: TECHNICAL LIFT SERVICES LTD
Technical Lift Services Ltd is an excellent employer that offers a dynamic work environment where your contributions directly impact the company's success. With a strong focus on employee growth and development, we foster a culture of collaboration and innovation, ensuring that every team member feels valued and empowered to make meaningful improvements. Located in a thriving area with a growing client base, this role provides unique opportunities for professional advancement while working alongside a dedicated team committed to excellence in service delivery.
Contact Details:
TECHNICAL LIFT SERVICES LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager – Commercial Operations in Poole
✨Tip Number 1
Get to know the company inside out before your interview. Research their operations, recent projects, and client feedback. This will help you demonstrate your understanding of their business and show how you can contribute to improving efficiency and profitability.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. This insider knowledge can give you an edge during interviews and help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your commercial awareness and problem-solving skills. Think about times when you've improved processes or increased profitability, as these are key areas for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in our operations.
We think you need these skills to ace General Manager – Commercial Operations in Poole
Some tips for your application 🫡
Show Us Your Understanding:When you write your application, make sure to highlight your understanding of how a service-based business operates. We want to see that you can identify areas for improvement and have practical ideas on how to implement them.
Be Specific About Your Experience:Don’t just list your previous roles; tell us how your experience relates to the key responsibilities of this position. We’re looking for someone who can demonstrate their commercial awareness and operational management skills clearly.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. Share your passion for improving business operations and how you’ve made a difference in past roles. We want to know the real you!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TECHNICAL LIFT SERVICES LTD
✨Know the Business Inside Out
Before your interview, take the time to research Technical Lift Services Ltd thoroughly. Understand their operations, key clients, and any recent news or changes in the industry. This will not only show your interest but also help you identify areas where you can suggest improvements during the interview.
✨Prepare Real-World Examples
Be ready to discuss specific instances from your past experience where you've improved efficiency or profitability in a service-based business. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Showcase Your Communication Skills
Since this role involves dealing with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've successfully managed client relationships or resolved escalations in the past, highlighting your strong communication skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared that demonstrate your understanding of the role and the company. For example, ask about their current challenges in contract performance or how they measure success in operational improvements. This shows you're genuinely interested in contributing to their success.
