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For Companies At a Glance
- Tasks: Troubleshoot and resolve IT issues while providing top-notch support to users.
- Company: Join a thriving High-Tech Engineering company with a supportive team.
- Benefits: Enjoy competitive salary, private medical cover, and 25 days holiday.
- Why this job: Kickstart your career in tech and make a real difference every day.
- Qualifications: 1-2 years of helpdesk experience and strong communication skills.
- Other info: Great opportunities for career development in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
An IT Support Technician with 1-2 years 1st line Helpdesk / IT Support experience will join the dedicated Service Desk of a thriving High-Tech Engineering company, bringing strong communication skills as well as good troubleshooting skills.
This role is fully office based and applicants should reside within the Milton Keynes area.
The IT Support Technician responsibilities include:
- Troubleshooting and resolving hardware, software and network related issues.
- Providing 1st line support to end-users.
- Responding to helpdesk tickets via ServiceNow, email, in person and phone.
- Set up, configure and maintain desktop, laptops and printers.
- Perform hardware/software installations and upgrades.
The successful IT Support Technician will bring experience in:
- Minimum of 1-2 years working in a 1st line helpdesk or IT support role.
- Windows OS and Microsoft Office applications.
- PC/Laptop hardware and peripherals including printers.
- Active Directory along with VPN and anti-virus solutions.
- Basic networking concepts such as IP, DNS, DHCP.
- Mobile devices and mobile device management tools (Intune ideal)
The successful IT Support Technician will receive a competitive salary (details on application) with benefits to include Private Medical cover, Life Assurance, 25 days holiday (with trading available), retail discounts, career development and more.
IT Support Technician employer: Technical Futures Ltd
Contact Detail:
Technical Futures Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops in Milton Keynes to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios at home where you can solve common IT issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After interviews, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1-2 years of experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and familiarity with Windows OS and Microsoft Office.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Service Desk. Mention your strong communication skills and any specific experiences that relate to the role, like handling helpdesk tickets or working with Active Directory.
Show Off Your Technical Skills: In your application, make sure to mention your experience with hardware, software, and networking concepts. We love seeing candidates who are comfortable with mobile device management tools like Intune, so if you’ve got that experience, flaunt it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Technical Futures Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft Office, and basic networking concepts like IP, DNS, and DHCP. Being able to confidently discuss these topics will show that you're not just familiar with them, but that you can troubleshoot effectively.
✨Practice Your Communication Skills
As an IT Support Technician, strong communication is key. Practice explaining technical issues in simple terms, as you'll need to help end-users who may not be tech-savvy. Role-playing common scenarios can really help you nail this down.
✨Familiarise Yourself with ServiceNow
Since you'll be responding to helpdesk tickets via ServiceNow, it’s a good idea to get familiar with the platform if you haven't used it before. Understanding how to navigate it will give you a leg up during the interview and show your proactive approach.
✨Show Enthusiasm for Learning
Highlight your willingness to learn and adapt, especially regarding new technologies and tools like Intune for mobile device management. Companies love candidates who are eager to grow and develop their skills further.