Commercial Support Coordinator in Grimsby

Purpose of Role: To provide accurate, organised day to day support across commercial, customer and business development activity. The role helps the Commercial Team keep customer samples, quotations, invoices, enquiries, records, opportunities and marketing follow up on track, while developing the confidence and knowledge to take greater ownership over time.

Key Responsibilities:

• Arrange customer samples, maintain accurate records and follow up progress when required.
• Support the preparation and administration of quotations, invoices and other commercial documentation.
• Respond to routine customer questions promptly and refer more complex enquiries to the appropriate colleague.
• Keep customer, contact and opportunity information accurate and up to date.
• Support marketing activity, trade show preparation and follow up of leads.
• Monitor actions and help the Commercial Team maintain visibility of priorities and progress.
• Provide flexible administrative support across commercial and business development activity as priorities change.

Person Specification:

Essential:

• Strong organisation skills and attention to detail.
• Clear written and spoken communication.
• Confidence using Microsoft Outlook, Word and Excel.
• Reliable and accurate approach to completing tasks.
• Willingness to learn, ask questions and develop within the role.

Desirable:

• Experience in administration, customer service or sales support.
• Experience using customer relationship management systems or similar databases.
• Experience supporting marketing activity, exhibitions or trade shows.
• Experience preparing quotations, invoices or commercial paperwork.
• Experience working in a manufacturing or technical business.

Core Behaviours:

• Takes pride in accuracy and the quality of their work.
• Uses initiative while recognising when to ask for support.
• Works positively and cooperatively with colleagues and customers.
• Adapts calmly to changing priorities in a busy environment.
• Follows through on commitments and keeps others informed.
• Shows curiosity and a genuine willingness to learn.

Qualifications: A good standard of general education, including English and mathematics or equivalent practical experience. Competent in Microsoft Office applications. Relevant administration, customer service or business qualification is desirable but not essential.

Progress Path: Development will initially focus on building confidence across customer support, commercial administration, sample coordination, customer relationship management systems, quotations and marketing activity. As capability grows, the role can take greater ownership of customer and opportunity records, lead follow up, trade show coordination and routine commercial processes. Longer term development may include broader commercial, marketing, customer service or sales support responsibilities, including relevant lateral development opportunities.

Additional Responsibilities:

• Maintain confidentiality and handle customer and commercial information appropriately.
• Support colleagues with reasonable tasks that contribute to team priorities and customer service.
• Undertake relevant training and contribute ideas that improve working practices.

Safety, Health, Environmental and Quality (SHEQ) Commitment: At Technical Absorbents Ltd, safety is a shared responsibility and a core part of who we are. It underpins every action, decision, and environment we operate in. Every employee, regardless of role, plays a key part in protecting themselves, their colleagues, and the wider workplace.

As part of your role, you are expected to:

• Comply with the Company and statutory requirements of the Health and Safety at Work Act section 7, as well as environmental regulations.
• Co-operate in ensuring the health, safety, and welfare of yourself, colleagues, and visitors (e.g. customers, contractors) whilst at work.
• Participate in SHEQ communication, consultation, and system improvement.
• Support sustainability by minimising energy use, waste, and emissions.