At a Glance
- Tasks: Lead ServiceNow initiatives and enhance platform capabilities for improved service delivery.
- Company: Join a pioneering global biotechnology organisation at the forefront of life sciences.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by driving automation and improving operational efficiency.
- Qualifications: Experience with ServiceNow delivery, ITIL principles, and stakeholder management.
The predicted salary is between 50000 - 65000 £ per year.
- Technical Delivery Specialist (Service Now)
- Hybrid – 2 days per week onsite (Stevenage or London)
- Initial 12-Month Contract
I’m supporting an innovative, global biotechnology organisation in the search for an experienced Technical Delivery Specialist to help drive the delivery and optimisation of their Service Now platform.
This is an excellent opportunity to join a business at the forefront of life sciences, where you'll play a key role in delivering Service Now initiatives, improving service delivery, and driving automation across enterprise systems.
The Role
You'll work closely with IT teams, business stakeholders and third‑party partners to deliver scalable Service Now solutions that improve operational efficiency and user experience.
This is a delivery‑focused position, combining stakeholder engagement, platform enhancement and service improvement.
Key Responsibilities
- Lead the delivery of Service Now initiatives and platform enhancements.
- Gather business requirements and translate them into scalable technical solutions.
- Drive Service Now integrations across enterprise systems.
- Improve service management processes through automation and workflow optimisation.
- Support the rollout of new features, enhancements and platform capabilities.
- Work collaboratively with internal teams and external suppliers.
- Monitor service performance and identify opportunities for continual improvement.
- Promote Service Now governance, best practice and knowledge sharing.
Skills/Experience required
- Service Now platform delivery and implementation.
- Delivering IT or digital projects in enterprise environments.
- Service Now integrations and service management processes.
- ITIL principles and IT Service Management.
- Stakeholder management across technical and business teams.
- Process improvement, automation and workflow optimisation.
- End-to-end project delivery from requirements through to implementation.
- Working alongside third‑party vendors and cross‑functional teams.
- Service Now certifications (CSA, CIS or similar).
- Experience with Microsoft 365 and cloud platforms.
- Experience supporting change management and continuous improvement initiatives.
- #J-18808-Ljbffr
ServiceNow Delivery Specialist employer: TechNET IT Recruitment Ltd
TechNET IT Recruitment Ltd is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to advance their careers in data architecture and AI. With a strong emphasis on employee growth, you will have access to mentorship opportunities and the chance to lead projects that shape the future of data solutions on Microsoft Fabric and Azure. Located in a vibrant tech hub, the company offers a dynamic environment where your contributions are valued and rewarded.
Contact Details:
TechNET IT Recruitment Ltd Recruitment Team
