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- Tasks: Design end-to-end service experiences and create impactful service blueprints.
- Company: Join a globally recognised professional membership organisation undergoing transformation.
- Benefits: Hybrid work model, competitive pay, and a chance to shape customer experiences.
- Other info: Immediate interviews and excellent opportunities for career growth.
- Why this job: Be at the forefront of a major transformation and influence customer outcomes.
- Qualifications: Strong service design experience in complex, regulated environments.
The predicted salary is between 50000 - 60000 £ per year.
Contract Details:
- Inside IR35
- Initial 6-7 month contract
- Long-term programme roadmap (up to 3 years)
- Hybrid – 3 days per week in Birmingham
- Immediate interview process
TechNET IT has partnered with a globally recognised professional membership organisation of over 2,000 employees undergoing a major enterprise-wide transformation programme focused on redesigning customer and qualification experiences from the ground up.
We are looking for multiple Service Designers to join a large-scale transformation programme delivering a more customer-centric, product-led and integrated experience across complex operational and digital services. This is a unique opportunity to help shape foundational service design capability within a highly complex, regulated environment where service design will play a central role in influencing strategy, operations and customer outcomes.
What you’ll be doing:
- Designing end-to-end service experiences across multiple business and operational workstreams
- Creating service blueprints, journey maps and scalable service models
- Working closely with UX Researchers, Product Managers, Business Analysts and senior stakeholders
- Helping shape a new cross-functional, product-led operating model
- Bringing clarity to highly complex and evolving environments
- Acting as the voice of the customer across technical and operational teams
What we’re looking for:
- Strong Service Design experience within large, complex organisations
- Experience working in regulated sectors such as government, financial services, professional services or enterprise-scale environments
- Strong stakeholder management and facilitation skills
- Ability to navigate ambiguity and influence across multiple teams
- Experience embedding customer-centric design principles into transformation programmes
- Comfortable working within agile, sprint-led delivery environments
This role would suit someone who enjoys solving complex organisational challenges, influencing large-scale transformation programmes and building service design maturity within enterprise environments.
Please apply directly or contact TechNET IT for more information.
Service Designer employer: TechNET IT Recruitment Ltd
Contact Detail:
TechNET IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common service design scenarios. Think about how you’d tackle complex challenges and be ready to share your thought process. We want to see how you can bring clarity to ambiguity!
✨Tip Number 3
Showcase your portfolio! Make sure it highlights your best work in service design, especially projects that involved stakeholder management and customer-centric principles. This is your chance to shine and demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience in service design, especially within complex organisations. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service design and how you can contribute to our transformation programme. Keep it concise but impactful!
Showcase Relevant Projects: Include examples of projects where you've designed end-to-end service experiences or created service blueprints. We love seeing real-world applications of your skills, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TechNET IT Recruitment Ltd
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles and methodologies. Be ready to discuss your past experiences in designing end-to-end service experiences, creating service blueprints, and how you've influenced customer outcomes in complex environments.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've managed stakeholders in previous roles. Highlight your facilitation skills and how you've navigated ambiguity while working with cross-functional teams. This will show that you can effectively communicate and influence across various levels.
✨Emphasise Customer-Centric Design
Be ready to talk about how you've embedded customer-centric design principles into transformation programmes. Share specific instances where your work has directly improved customer experiences, as this aligns perfectly with the role's focus.
✨Get Comfortable with Agile
Since the role involves working in agile, sprint-led environments, make sure you understand agile methodologies. Be prepared to discuss how you've adapted to fast-paced changes and contributed to successful project outcomes in similar settings.