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- Tasks: Design end-to-end service experiences and create impactful service blueprints.
- Company: Join a globally recognised professional membership organisation undergoing major transformation.
- Benefits: Hybrid work model, competitive pay, and the chance to shape customer experiences.
- Other info: Immediate interviews available for those ready to make an impact.
- Why this job: Be at the forefront of transforming customer-centric services in a dynamic environment.
- Qualifications: Strong service design experience in complex, regulated sectors is essential.
The predicted salary is between 50000 - 60000 £ per year.
Contract Details:
- Inside IR35
- Initial 6-7 month contract
- Long-term programme roadmap (up to 3 years)
- Hybrid – 3 days per week in Birmingham
- Immediate interview process
TechNET IT has partnered with a globally recognised professional membership organisation of over 2,000 employees undergoing a major enterprise-wide transformation programme focused on redesigning customer and qualification experiences from the ground up. We are looking for multiple Service Designers to join a large-scale transformation programme delivering a more customer-centric, product-led and integrated experience across complex operational and digital services. This is a unique opportunity to help shape foundational service design capability within a highly complex, regulated environment where service design will play a central role in influencing strategy, operations and customer outcomes.
What you’ll be doing:
- Designing end-to-end service experiences across multiple business and operational workstreams
- Creating service blueprints, journey maps and scalable service models
- Working closely with UX Researchers, Product Managers, Business Analysts and senior stakeholders
- Helping shape a new cross-functional, product-led operating model
- Bringing clarity to highly complex and evolving environments
- Acting as the voice of the customer across technical and operational teams
What we’re looking for:
- Strong Service Design experience within large, complex organisations
- Experience working in regulated sectors such as government, financial services, professional services or enterprise-scale environments
- Strong stakeholder management and facilitation skills
- Ability to navigate ambiguity and influence across multiple teams
- Experience embedding customer-centric design principles into transformation programmes
- Comfortable working within agile, sprint-led delivery environments
This role would suit someone who enjoys solving complex organisational challenges, influencing large-scale transformation programmes and building service design maturity within enterprise environments. Please apply directly or contact TechNET IT for more information.
Service Designer employer: TechNET IT Recruitment Ltd
Contact Detail:
TechNET IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills as a Service Designer can help them achieve their goals. We want you to shine!
✨Tip Number 3
Showcase your work! Create a portfolio that highlights your best service design projects. We believe that a strong visual representation of your skills can set you apart from the competition.
✨Tip Number 4
Don’t hesitate to apply through our website! We’re always looking for talented individuals like you. The more you put yourself out there, the better your chances of landing that dream job.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your Service Design experience. We want to see how your skills align with the role, especially in complex environments like government or financial services.
Showcase Your Process: When detailing your experience, focus on the end-to-end service experiences you've designed. We love seeing service blueprints and journey maps, so include examples that demonstrate your ability to navigate ambiguity and influence stakeholders.
Highlight Collaboration Skills: Since you'll be working closely with UX Researchers, Product Managers, and other teams, make sure to emphasise your strong stakeholder management and facilitation skills. We want to know how you’ve successfully collaborated in past projects.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you into the interview process quickly!
How to prepare for a job interview at TechNET IT Recruitment Ltd
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles and methodologies. Be ready to discuss your past experiences in designing end-to-end service experiences, creating service blueprints, and how you've influenced customer outcomes in complex environments.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've managed stakeholders in previous roles. Highlight your facilitation skills and how you've navigated ambiguity while working with cross-functional teams. This will show that you can effectively communicate and influence across various levels.
✨Emphasise Customer-Centric Design
Be ready to talk about how you've embedded customer-centric design principles into transformation programmes. Share specific instances where your work has directly improved customer experiences, as this is crucial for the role.
✨Get Comfortable with Agile
Since the role involves working in agile, sprint-led delivery environments, make sure you understand agile methodologies. Be prepared to discuss how you've adapted to fast-paced changes and contributed to successful project outcomes in such settings.