At a Glance
- Tasks: Lead IT support teams and drive service excellence in a global environment.
- Company: Join a busy global organisation with a focus on service delivery.
- Benefits: Hybrid working model, competitive pay, and a chance to make an impact.
- Other info: Initial 3-6 month contract with opportunities for growth.
- Why this job: Be a key player in improving IT services for a large international user base.
- Qualifications: Proven experience in service delivery management and strong ITIL knowledge.
The predicted salary is between 50000 - 60000 £ per year.
Contract | Initial 3-6 Months | Inside IR35
Location: Berkshire (3-4 days per week onsite)
We are seeking an experienced Service Delivery Manager to join a global organisation on an initial 3-6 month contract. This is a hands-on leadership role responsible for managing support teams, driving service excellence, and ensuring the successful delivery of IT services across a busy and complex international environment. Working closely with senior stakeholders, technical teams and third-party suppliers, you will take ownership of service performance, governance, continuous improvement initiatives and operational delivery.
Key Responsibilities
- Lead and manage IT support and service teams, ensuring effective day-to-day service delivery.
- Own service delivery processes and drive continual service improvement initiatives.
- Act as the primary escalation point for service-related issues and major incidents.
- Monitor and manage service performance against agreed SLAs and KPIs.
- Build strong relationships with business stakeholders and third-party suppliers.
- Drive ITIL best practices across Incident, Problem, Change and Request Management.
- Produce regular service reporting and performance metrics for senior leadership.
- Identify and implement opportunities to improve service quality, efficiency and customer satisfaction.
- Support service transition, transformation and improvement programmes where required.
- Ensure services are aligned to business objectives and delivered to a consistently high standard.
Qualifications
- Proven experience as a Service Delivery Manager, Senior Service Delivery Manager, Head of Service Delivery or similar leadership role.
- Strong experience managing IT support, service desk or operational support teams.
- Excellent understanding and practical application of ITIL principles and service management frameworks.
- Experience managing service performance, SLAs, KPIs and service reporting.
- Strong stakeholder management, communication and leadership skills.
- Experience operating within large enterprise or global environments.
- Ability to work effectively in a fast-paced environment with multiple competing priorities.
- Experience with enterprise IT Service Management (ITSM) / Service Desk platforms such as ServiceNow, BMC Remedy, Hornbill, Jira Service Management, Ivanti, Freshservice, ManageEngine ServiceDesk Plus, Cherwell or similar.
- ITIL Foundation, Practitioner or higher certification.
- Experience delivering service improvement, transformation and operational excellence initiatives.
- Experience managing services within large-scale, complex or global organisations.
- Exposure to supplier and vendor management.
- Experience supporting service transition and change programmes.
Additional Information
- Initial 3-6 month contract.
- Inside IR35.
- Hybrid working model with 3-4 days per week onsite in Berkshire.
- Immediate start.
This is an excellent opportunity for an experienced Service Delivery professional to join a busy global organisation and play a key role in leading service operations, driving service improvements and supporting a large international user base.
Service Desk Manager in Reading employer: TechNET IT Recruitment Ltd
Join a dynamic global organisation as a Service Desk Manager, where you will thrive in a collaborative and innovative work culture that prioritises service excellence and continuous improvement. With a hybrid working model based in Berkshire, you will benefit from flexible onsite arrangements, strong career growth opportunities, and the chance to lead impactful service delivery initiatives within a complex international environment. This role not only offers competitive remuneration but also the chance to make a meaningful difference in a supportive team dedicated to operational excellence.
Contact Details:
TechNET IT Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager in Reading
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We think you need these skills to ace Service Desk Manager in Reading
Some tips for your application 🫡
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How to prepare for a job interview at TechNET IT Recruitment Ltd
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In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
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