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- Tasks: Support users with application queries and troubleshoot issues in a dynamic tech environment.
- Company: Join a fast-paced, technology-driven business with a focus on growth.
- Benefits: Earn up to £35,000, enjoy remote work, and access professional development opportunities.
- Why this job: Kickstart your tech career while gaining hands-on experience in SQL and application support.
- Qualifications: Experience in IT support and a passion for learning new technical skills.
- Other info: Great opportunity for career advancement in a supportive team.
The predicted salary is between 28000 - 42000 £ per year.
OverviewLocation: 95% Remote – Reading based onboarding
Type: Full-time, Permanent
Salary: Up to £35,000 per annum + Benefits
We\’re partnered with a fast-moving technology-driven business that is expanding its support function and looking for a motivated Application Support Analyst to join the team. This role offers a predominantly remote setup with occasional in-person collaboration and provides a clear path to develop your skills in SQL, database systems, and application development.
The RoleYou\’ll be part of a small but highly efficient support team, acting as the first line of defence for application-related queries. From investigating day-to-day issues and helping users regain access to systems, to keeping support records up to date and spotting areas for process improvement, your input will be key to ensuring smooth operations. Over time, you\’ll gain hands-on experience with database queries, reporting tools, and system monitoring, making this an excellent springboard into more technical roles.
What You\’ll Be Doing
Be the go-to contact for user queries and troubleshoot entry-level application issues
Track, prioritise, and progress support requests through to resolution
Maintain accurate records of processes and incident handling
Collaborate with senior technical teams to resolve complex issues
Assist with basic SQL queries and reporting tasks
Support release schedules and system monitoring activities
What You\’ll Bring
Experience in an IT helpdesk or application support environment
A clear and confident communication style, both written and verbal
Strong organisational skills with the ability to juggle multiple priorities
A proactive mindset with a genuine interest in learning new technical skills
It\’s a Bonus If You Have
Some familiarity with SQL or databases
Proficiency with tools such as Excel, SharePoint, and Microsoft Teams
An understanding of business reporting or finance-related processes
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Application Support Analyst employer: TechNET IT Recruitment Ltd
Contact Detail:
TechNET IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect with current employees at companies you're interested in. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by practising common application support scenarios. Think about how you'd troubleshoot user issues or handle multiple requests. The more you rehearse, the more confident you'll feel when it counts!
✨Tip Number 3
Show off your skills! If you've dabbled in SQL or have experience with tools like Excel, make sure to highlight that in conversations. It’s all about demonstrating your proactive mindset and eagerness to learn.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for motivated individuals like you. Plus, it gives you a better chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight any relevant IT helpdesk or application support experience, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your proactive mindset and interest in learning new technical skills make you a great fit for our team.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed multiple priorities in the past. This will show us that you can handle the fast-paced environment we thrive in at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at TechNET IT Recruitment Ltd
✨Know Your Tech Basics
Brush up on your knowledge of SQL and database systems. Even if you’re not an expert, being able to discuss basic concepts will show your enthusiasm for the role and your willingness to learn.
✨Show Off Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical issues in simple terms. Think about how you would help a friend troubleshoot a problem – clarity is key!
✨Be Organised and Proactive
Prepare examples of how you've managed multiple priorities in the past. This could be from previous jobs or even during your studies. Highlighting your organisational skills will demonstrate that you can handle the demands of the role.
✨Research the Company Culture
Take some time to understand the company’s values and work environment. Being able to align your answers with their culture will show that you’re not just a good fit for the role, but for the team as well.
