At a Glance
- Tasks: Build strong client relationships and manage recruitment projects for innovative engineering firms.
- Company: Join TECHNE, a leading recruitment business in Defence and Technology.
- Benefits: Competitive salary, performance bonuses, and direct access to company founders.
- Other info: Dynamic hybrid work environment with opportunities for growth and impact.
- Why this job: Shape the future of recruitment while working with cutting-edge technology clients.
- Qualifications: Experience in account management or client services with strong communication skills.
The predicted salary is between 45000 - 50000 £ per year.
Role: Client Services & Account Manager
Location: Warrington
Type: Full-time, permanent
Compensation: Competitive base salary plus performance-related bonus
TECHNE is a relationship led recruitment business specialising in Defence, Aerospace, Robotics, Space, and Automotive. Over the last five years, we’ve built a strong reputation with some of the world’s most innovative engineering and technology organisations. We combine digital headhunting with a consultative, high integrity approach, helping clients solve critical hiring challenges in specialist markets.
We’re now looking for a Client Services & Account Manager to help strengthen our client partnerships, support delivery across live recruitment projects, and drive account growth. In this role, you’ll act as a trusted point of contact for key clients, ensuring clear communication, strong follow-up, and a high-quality service experience. You’ll play a critical role in TECHNE’s 6-8 x week fill rate process, managing client touchpoints, delivery updates, reporting, performance data, and visibility across key outcomes. You’ll also support resourcing on critical roles, helping urgent client requirements stay prioritised, tracked, and moving at pace.
This role would suit someone who enjoys building relationships, coordinating projects, solving problems, working with data, and supporting delivery teams to produce great client outcomes. We’re looking for experience in account management, client services, customer success, recruitment, project coordination, resourcing, or relationship management. You’ll need strong communication skills, commercial awareness, attention to detail, and confidence working with clients, reports, trackers, performance data, and delivery teams.
What’s on offer:
- Performance-related bonus
- Direct access to founders
- Opportunity to shape a growing specialist business
If you’re relationship-focused, organised, proactive, and want to help build long-term partnerships with advanced engineering and technology clients, we’d love to hear from you. Apply now or message us to find out more.
Client Services Manager in Warrington employer: TECHNE
At TECHNE, we pride ourselves on being an excellent employer, offering a dynamic work culture that values relationship-building and collaboration. Located in Warrington, our hybrid working model provides flexibility while fostering a supportive environment for professional growth and development. With direct access to founders and the opportunity to shape a growing specialist business, we empower our employees to thrive and make a meaningful impact in the engineering and technology sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TECHNE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TECHNE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TECHNE:Your cover letter is your chance to shine! Tell us why you want to work at TECHNE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TECHNE!
How to prepare for a job interview at TECHNE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
