At a Glance
- Tasks: Support learners in achieving their goals and overcoming challenges in a dynamic bootcamp environment.
- Company: Join TechNative, a mission-driven organisation transforming the digital workforce in Sussex.
- Benefits: Flexible working hours, remote-first culture, and opportunities for professional development.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real difference in learners' lives while developing your skills in a supportive team.
- Qualifications: Experience in learner support or coaching, with strong communication and empathy skills.
The predicted salary is between 28000 - 33000 £ per year.
Location: Brighton / Eastbourne.
Contract: Fixed term, immediate start to 31 December 2026
Hours: Flexible part time up to full time, 15 - 37.5 hours per week
Salary: £28,000 to £33,000 per year full time equivalent, depending on experience and qualifications, pro rata for part time hours
Location: Remote first, with regular in-person delivery days across Sussex in Brighton (Plus X Innovation) and Eastbourne, and remaining days remote or with the team at Plus X, Brighton
Reports to: Head of Skills and Programmes
About TechNative
TechNative builds the AI and digital workforce across Sussex through employer-led, government-funded Skills Bootcamps. Our programmes connect adult learners to real employment outcomes, not certificates. We work with industry professionals who bring genuine practice into the room, supported by a team that takes quality seriously.
About the role
You will be one of two Learner Success Managers supporting our Wave 7 bootcamps, with all cohorts running in one block. Between you, you cover around 125 learners across five programmes (Software Development, AI and Digital Analytics, Business Management, Leadership and Management, and Microsoft 365), working closely with tutors and the Bootcamp Operational team. You will be assigned a caseload of around 60 learners.
Each Learner Success Manager leads one specialism across the whole programme. This role focuses on learning support, the other on careers, progression and employer engagement. The aim for both is to make sure learners are supported, stay on programme and progress into positive, paid work at the end of the course.
You are an independent, trusted point of contact for learners and part of TechNative's early-warning and quality assurance system. The role needs warmth, empathy, strong professional boundaries, and confidence with learners and staff.
Case management
- Be the main point of contact for your caseload: ILPs, onboarding, midpoint and exit or progression reviews.
- Monitor attendance, engagement, wellbeing and progression, acting on early-warning triggers with follow-up within 48 hours.
- Gather and act on learner feedback throughout the programme, identifying themes and contributing to continuous improvement activity, quality reviews and action planning.
- Liaise with tutors and programme leads to coordinate support, and help learners overcome barriers and complete successfully.
- Own your caseload's outcomes against the milestones: 100% starting, 90% completing (M2), and 75% of completers gaining an employment or progression outcome (M3).
Learning support
- Work with the SEND specialist to make sure identified needs translate into clear, practical ILP actions that tutors can implement, and keep those actions under review.
- Make sure agreed reasonable adjustments are recorded, reviewed and embedded into delivery, covering pacing, formats, deadlines and assistive tools.
- Be a consistent, reassuring point of contact for learners with additional needs, providing continuity and advocacy alongside specialist input.
- Take part in fortnightly learning support meetings during delivery to monitor progress and adjust support in good time, and keep support recording accurate and visible in TechNative's systems.
- Help spot disengagement and mental health need early, including induction messaging that normalises asking for support.
- Support learners to develop confidence, professional behaviours, resilience and employability skills alongside their technical learning.
Pastoral care, safeguarding and records
- Build trusted relationships and monitor wellbeing, responding calmly and keeping clear boundaries with complex needs.
- Support the Designated Safeguarding Lead by identifying concerns, following Safeguarding and Prevent reporting procedures and keeping accurate records.
- Promote and raise awareness of British Values throughout your work.
- Own learner records, ILPs and milestone (M1, M2, M3) evidence in TechNative's systems for funding claims and audit.
What we are looking for
Essential
- Experience supporting people to succeed, whether that is learner support, pastoral care, employability, coaching, youth or community work, customer or client support, or another people-focused role with transferable skills.
- Awareness of how learning needs, neurodiversity and personal circumstances affect adult learners, and a genuine interest in developing that further.
- High emotional intelligence and resilience.
- Excellent communication and trust-building with learners and staff.
- Organised and confident working independently and remotely.
- Strong attention to detail and confidence with digital systems and learner data.
- Commitment to the highest levels of safeguarding and inclusion practice.
- Able to travel to Brighton and Eastbourne for in-person delivery.
Desirable
- Experience in SEND or learning support in adult education or training.
- Experience in funded adult education, such as Skills Bootcamps, AEB or apprenticeships.
- Familiarity with ILPs, RARPA or DfE reporting.
- Experience advising teaching staff on reasonable adjustments or inclusive practice.
- Experience with diagnostic tools to inform support planning.
We are unlikely to find someone who ticks every box. If you meet most of the essentials and the role appeals to you, please apply.
Safer recruitment, culture and inclusion
TechNative Digital applies safer recruitment to all appointments. Offers are subject to a basic DBS check, right to work verification, identity and qualifications checks, and satisfactory references.
We offer remote-first working with regular in-person days, flexible hours, access to CPD and peer support, and meaningful work in a growing, mission-led organisation.
TechNative Digital is committed to being an inclusive organisation and to building a team that reflects the communities we serve. We particularly welcome applications from people who are underrepresented in the digital, training and education sectors, and we are happy to discuss flexible working and any adjustments you may need during recruitment or in the role.
Learner Success Manager (Learner Support) in Eastbourne employer: TechNative Digital
TechNative Digital is an excellent employer for those passionate about teaching and empowering others in the field of AI. With a flexible online training environment, you can enjoy a work-life balance while contributing to the professional growth of non-technical professionals. The company fosters a collaborative culture that values innovation and offers competitive compensation, making it a rewarding place to develop your skills and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Success Manager (Learner Support) in Eastbourne
✨Get Involved in Online Communities
Dive into online forums and communities centred around digital learning and education, like EdTech chats on Twitter or groups on LinkedIn. Engaging in discussions and sharing your insights can help build your visibility and credibility in the sector.
✨Attend EdTech Meetups and Workshops
Look for local meetups or workshops focused on digital education trends. Not only do they enable us to learn about the latest in the field, but they’re also great networking opportunities to meet potential employers like TechNative Digital or other educators who might know about upcoming part-time roles.
✨Leverage Your University’s Resources
If you’re currently studying, make sure to tap into your university's career services. They often have connections with local businesses in the education space, plus they can help us uncover part-time job openings that aren't widely advertised.
✨Showcase Your Skills through Projects
Create a portfolio showcasing any relevant projects or experiences in digital learning. Whether it's designing a learning module or contributing to an e-learning platform, having tangible examples will catch the eye of hiring managers at TechNative Digital.
We think you need these skills to ace Learner Success Manager (Learner Support) in Eastbourne
Some tips for your application 🫡
Highlight Your Experience in Digital Learning:When applying for a role in digital learning like the Learner Success Manager (Learner Support) at TechNative Digital, make sure to showcase any prior experience you have in creating or managing online learning materials. We want to see how you've made an impact in previous roles, so don’t shy away from providing specific examples or projects you’ve worked on.
Showcase Relevant Skills and Tools:Mention any specific platforms or tools you’ve used in the digital learning space. For instance, if you're familiar with LMS (Learning Management Systems) or any authoring tools, include these in your CV. This demonstrates you’re not only passionate but also ready to hit the ground running at TechNative Digital.
Express Your Passion for Education:In your cover letter, we really want to feel your enthusiasm for digital learning. Talk about your motivations for joining TechNative Digital and how you hope to contribute to shaping the future of education. This is a part-time role, so highlighting your commitment and drive will go a long way!
Tailor Your CV to Stand Out:Adapt your CV specifically for the Learner Success Manager (Learner Support) role by aligning your experiences and skills directly with the job description. Use strong action verbs and bullet points, focusing on your contributions in previous roles. We appreciate a clear, concise format that makes it easy for us at TechNative Digital to see why you’re a perfect fit.
How to prepare for a job interview at TechNative Digital
✨Showcase Your Digital Savvy
In the digital learning and education space, being tech-savvy is crucial. Make sure to highlight any experience you have with e-learning platforms, learning management systems, or educational software during your interview. Think about specific examples of how you’ve used these tools to enhance learning experiences – this will show TechNative Digital you’re already familiar with the landscape!
✨Prepare to Discuss Educational Theories
Expect questions related to educational methodologies or theories that underpin digital learning. Brush up on concepts like constructivism or blended learning and be ready to discuss how these can apply to real-world scenarios. The interviewers at TechNative Digital will appreciate your understanding of the educational principles that drive effective learning.
✨Flexibility & Adaptability are Key
As this is a part-time role, demonstrate how you can manage your time effectively and adapt to the dynamic demands of the position. Share examples from past experiences where you successfully balanced multiple tasks while contributing to team projects. This will reassure TechNative Digital that you’re not just a candidate but a reliable team member who can juggle responsibilities.
✨Portfolio and Samples Matter
Even for a part-time gig, having a portfolio of your work can really set you apart. If you've designed any e-learning modules, created educational content, or implemented any successful teaching strategies, make sure you can present those. Being ready with tangible examples from your past work will help you make a stronger case to TechNative Digital about what you bring to the table.
