At a Glance
- Tasks: Support learners in achieving their goals and overcoming challenges in a dynamic bootcamp environment.
- Company: Join TechNative, a mission-driven organisation transforming the digital workforce in Sussex.
- Benefits: Flexible working hours, remote-first culture, and opportunities for professional development.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real difference in learners' lives while developing your skills in a supportive team.
- Qualifications: Experience in learner support or coaching, with strong communication and organisational skills.
The predicted salary is between 28000 - 33000 £ per year.
Location: Brighton / Eastbourne.
Contract: Fixed term, immediate start to 31 December 2026
Hours: Flexible part time up to full time, 15 - 37.5 hours per week
Salary: £28,000 to £33,000 per year full time equivalent, depending on experience and qualifications, pro rata for part time hours
Location: Remote first, with regular in-person delivery days across Sussex in Brighton (Plus X Innovation) and Eastbourne, and remaining days remote or with the team at Plus X, Brighton
Reports to: Head of Skills and Programmes
About TechNative
TechNative builds the AI and digital workforce across Sussex through employer-led, government-funded Skills Bootcamps. Our programmes connect adult learners to real employment outcomes, not certificates. We work with industry professionals who bring genuine practice into the room, supported by a team that takes quality seriously.
About the role
You will be one of two Learner Success Managers supporting our Wave 7 bootcamps, with all cohorts running in one block. Between you, you cover around 125 learners across five programmes (Software Development, AI and Digital Analytics, Business Management, Leadership and Management, and Microsoft 365), working closely with tutors and the Bootcamp Operational team. You will be assigned a caseload of around 60 learners.
Each Learner Success Manager leads one specialism across the whole programme. This role focuses on learning support, the other on careers, progression and employer engagement. The aim for both is to make sure learners are supported, stay on programme and progress into positive, paid work at the end of the course.
You are an independent, trusted point of contact for learners and part of TechNative's early-warning and quality assurance system. The role needs warmth, empathy, strong professional boundaries, and confidence with learners and staff.
Case management
- Be the main point of contact for your caseload: ILPs, onboarding, midpoint and exit or progression reviews.
- Monitor attendance, engagement, wellbeing and progression, acting on early-warning triggers with follow-up within 48 hours.
- Gather and act on learner feedback throughout the programme, identifying themes and contributing to continuous improvement activity, quality reviews and action planning.
- Liaise with tutors and programme leads to coordinate support, and help learners overcome barriers and complete successfully.
- Own your caseload's outcomes against the milestones: 100% starting, 90% completing (M2), and 75% of completers gaining an employment or progression outcome (M3).
Learning support
- Work with the SEND specialist to make sure identified needs translate into clear, practical ILP actions that tutors can implement, and keep those actions under review.
- Make sure agreed reasonable adjustments are recorded, reviewed and embedded into delivery, covering pacing, formats, deadlines and assistive tools.
- Be a consistent, reassuring point of contact for learners with additional needs, providing continuity and advocacy alongside specialist input.
- Take part in fortnightly learning support meetings during delivery to monitor progress and adjust support in good time, and keep support recording accurate and visible in TechNative's systems.
- Help spot disengagement and mental health need early, including induction messaging that normalises asking for support.
- Support learners to develop confidence, professional behaviours, resilience and employability skills alongside their technical learning.
Pastoral care, safeguarding and records
- Build trusted relationships and monitor wellbeing, responding calmly and keeping clear boundaries with complex needs.
- Support the Designated Safeguarding Lead by identifying concerns, following Safeguarding and Prevent reporting procedures and keeping accurate records.
- Promote and raise awareness of British Values throughout your work.
- Own learner records, ILPs and milestone (M1, M2, M3) evidence in TechNative's systems for funding claims and audit.
What we are looking for
Essential
- Experience supporting people to succeed, whether that is learner support, pastoral care, employability, coaching, youth or community work, customer or client support, or another people-focused role with transferable skills.
- Awareness of how learning needs, neurodiversity and personal circumstances affect adult learners, and a genuine interest in developing that further.
- High emotional intelligence and resilience.
- Excellent communication and trust-building with learners and staff.
- Organised and confident working independently and remotely.
- Strong attention to detail and confidence with digital systems and learner data.
- Commitment to the highest levels of safeguarding and inclusion practice.
- Able to travel to Brighton and Eastbourne for in-person delivery.
Desirable
- Experience in SEND or learning support in adult education or training.
- Experience in funded adult education, such as Skills Bootcamps, AEB or apprenticeships.
- Familiarity with ILPs, RARPA or DfE reporting.
- Experience advising teaching staff on reasonable adjustments or inclusive practice.
- Experience with diagnostic tools to inform support planning.
We are unlikely to find someone who ticks every box. If you meet most of the essentials and the role appeals to you, please apply.
Safer recruitment, culture and inclusion
TechNative Digital applies safer recruitment to all appointments. Offers are subject to a basic DBS check, right to work verification, identity and qualifications checks, and satisfactory references.
We offer remote-first working with regular in-person days, flexible hours, access to CPD and peer support, and meaningful work in a growing, mission-led organisation.
TechNative Digital is committed to being an inclusive organisation and to building a team that reflects the communities we serve. We particularly welcome applications from people who are underrepresented in the digital, training and education sectors, and we are happy to discuss flexible working and any adjustments you may need during recruitment or in the role.
Learner Success Manager (Learner Support) in Brighton employer: TechNative Digital
TechNative Digital is an excellent employer for those passionate about teaching and empowering others in the field of AI. With a flexible online training environment, you can enjoy a work-life balance while contributing to the professional growth of non-technical professionals. The company fosters a collaborative culture that values innovation and offers competitive compensation, making it a rewarding place to develop your skills and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Success Manager (Learner Support) in Brighton
✨Tap into Local Networks
Get yourself out there and find local education fairs or community events related to adult continuing education. These are golden opportunities to meet potential employers, showcase your passion, and even score some part-time roles directly in your area.
✨Engage with Adult Learning Communities
Join online groups and forums dedicated to adult education, like those on Facebook or LinkedIn. Get involved in discussions, share your insights, and connect with industry professionals. You never know when a part-time opportunity might pop up in these spaces!
✨Volunteer for Local Educational Initiatives
Look for local organisations that offer educational programmes for adults and see if they need volunteers. This can not only strengthen your CV but also expand your network. You might just catch the eye of someone looking to fill a part-time position within their team.
✨Check Out Our Website for Openings
Keep an eye on our website for part-time job listings at TechNative Digital. Applying directly through us not only gets your application in front of the right eyes but also shows you're keen to be part of our team in the adult education space.
We think you need these skills to ace Learner Success Manager (Learner Support) in Brighton
Some tips for your application 🫡
Highlight Relevant Experience:When you're applying for a role in adult continuing education, make sure to showcase any experience you've had with teaching or mentoring adults. If you’ve run workshops, developed learning materials, or facilitated training sessions, put those front and centre – it shows us that you understand the unique needs of adult learners.
Focus on Your Educational Philosophy:For a part-time role, it's key to convey your educational philosophy in your application. We want to see how you motivate and inspire learners, so share your thoughts on how to create an engaging learning environment for adults. This personal touch can really set you apart!
Tailor Your CV for the Role:Get specific with your CV! Emphasise certifications related to adult education or teaching if you have them. If you've taken courses on adult learning theories or instructional design, mention those too. It's all about showing us you're equipped to elevate adult learners' experiences.
Flexibility and Availability:Since this is a part-time gig, make sure to highlight your availability in your cover letter. We want to know when you can start and how many hours you can commit. If you have experience designing curricula or schedules that fit into busy adults’ lives, let us know how you can adapt your approach!
How to prepare for a job interview at TechNative Digital
✨Show Off Your Teaching Vibe
In adult continuing education, it's all about connecting with learners. Highlight your experience in engaging students, especially adults, and share any creative methods you've used. We want to see how you make learning enjoyable and relevant.
✨Know Your Adult Learners
Spend some time thinking about the specific needs of adult learners in your field. Be ready to discuss how you tailor your teaching methods to accommodate different backgrounds and learning styles. This will show TechNative Digital that you're well-versed in the unique dynamics of adult education.
✨Prepare for a Part-Time Mindset
As this is a part-time position, it's crucial to demonstrate your understanding of balancing multiple commitments. Come with examples of how you've managed your time effectively in previous roles, showing that you're ready to hit the ground running while keeping things flexible.
✨Bring Evidence of Your Impact
If you've got testimonials, portfolios, or any data showing that your teaching has improved learners' skills or confidence, bring them along to share. We want to help you showcase your impact effectively and demonstrate how you can bring value to TechNative Digital’s adult education programmes.
