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- Tasks: Provide top-notch IT support and troubleshoot a variety of tech issues.
- Company: Join Techn22, a leading Managed Service Provider with over 20 years of experience.
- Benefits: Enjoy competitive salary, training budget, 22 days holiday, and regular team socials.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a friendly team and enhance your skills in modern IT solutions.
- Qualifications: 1 year of IT support experience and confidence with Microsoft 365 administration.
The predicted salary is between 30000 - 42000 £ per year.
Techn22 is a UK-based Managed Service Provider that specialises in delivering agile IT services including managed support, hosted desktop solutions, web design, cloud services, and telephony services. With over 20 years of experience, we cater to a diverse range of industries such as Accountancy, Legal, Sports, and the Creative Sector. Our scalable, flexible, and secure solutions are designed to accommodate businesses of all sizes and geographic reach, helping them achieve growth, security, and scalability.
As a team of creative and passionate professionals, we deliver innovative technology solutions that offer our clients a competitive edge in a rapidly changing business environment. You will work with modern Microsoft cloud platforms, support a broad mix of SME clients, and play a key part in delivering the Techn22 service experience. This role suits someone who enjoys variety, takes ownership of issues, and wants to build strong skills across the Modern Workplace stack.
You will work on site in our Preston office. Hours follow a rotating shift pattern between 8am and 6pm. Once you pass probation, you will also join our out-of-hours rota covering 7am to 8am and 6pm to 10pm, roughly one week in five. A full UK driving licence is required.
Key Responsibilities- Handle a wide range of technical work, including:
- User and Device Support
- Resolve support tickets through Halo PSA
- Troubleshoot Windows 11, macOS, mobile devices and hardware
- Manage onboarding and offboarding
- Set up and deploy devices using Autopilot and Intune
- Provide clear, calm and friendly user support
- Essential
- At least 1 year working in IT support
- Confident with Microsoft 365 administration
- Working knowledge of Intune, Azure basics, AVD and Conditional Access
- Strong grasp of Windows 11
- Good understanding of networking principles
- Experience with Defender for Endpoint
- Some PowerShell competence
- Ability to support SharePoint and Teams issues
- Clear communication skills, written and verbal
- Able to break down problems logically and work through them calmly
- Have a full driving licence and within a commutable distance to Preston
We are a close, friendly team, so we are looking for someone who is:
- Approachable
- Proactive and happy to get stuck in
- A clear and confident communicator
- Steady under pressure when dealing with clients
- Someone who owns problems until they are sorted
- Curious and willing to learn new tech
- Comfortable in a small, supportive team environment
- Competitive Salary
- Training budget for Microsoft certifications
- Company pension
- 22 days holiday plus bank holidays plus your birthday off
- Regular team socials
- Out-of-hours allowance (once on the rota)
- Free parking
- Supportive environment focused on growth and progression
Service Desk Engineer in Manchester employer: Techn22 Limited
Contact Detail:
Techn22 Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Techn22. Understand their services and the industries they cater to. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Brush up on your technical skills related to Microsoft 365, Intune, and Azure. Be ready to demonstrate your knowledge during the interview, as they'll likely ask you about real-world scenarios you might face as a Service Desk Engineer.
✨Tip Number 3
Show off your soft skills! Techn22 values clear communication and a friendly approach. Prepare examples of how you've effectively communicated with clients or resolved issues calmly under pressure. This will highlight your fit for their close-knit team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Service Desk Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft 365 and Azure, to show us you’re the right fit for the Service Desk Engineer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about joining Techn22. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our team’s success.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application is well-written and free of jargon. We want to see that you can explain technical issues in a way that’s easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Techn22 Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Azure basics. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with Windows 11 or networking issues.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical problems in the past. Think about times when you took ownership of an issue and how you communicated with users to resolve their concerns. This will demonstrate your calmness under pressure.
✨Get Familiar with Techn22's Services
Research Techn22 and understand their service offerings, especially in managed support and cloud services. Being able to speak about how your skills align with their needs will show that you're genuinely interested in the role and the company.
✨Practice Clear Communication
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a client with a common issue, so being clear and approachable is key.