At a Glance
- Tasks: Provide hands-on technical support for web hosting and troubleshoot issues.
- Company: Join a friendly tech team at a well-established hosting provider.
- Benefits: Stable work environment with opportunities for growth and problem-solving.
- Other info: Entry-level position with full-time hours, Monday to Friday.
- Why this job: Perfect for tech enthusiasts who love tackling challenges in a supportive setting.
- Qualifications: 2+ years of Linux experience and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Technical Support Engineer – Linux Web Hosting. Location: Chorley, Lancashire. Fully onsite. Mon–Fri, 9–5 (non-negotiable).
Open to candidates who already live within a commutable distance of Chorley, Lancashire. Anyone that needs to relocate or requires sponsorship cannot be considered.
We are hiring a hands-on Technical Support Engineer with strong Linux command line experience and practical exposure to web hosting environments. You will join a well-established hosting and cloud services provider and work with a friendly technical team.
What you’ll do
- Provide 1st and 2nd line support for shared hosting, DNS, SSL, email, domains, backups, and websites
- Handle cPanel queries and account migrations
- Monitor servers, troubleshoot issues, and contribute to documentation
- Assist with abuse tickets and basic application-level problems
You’ll need
- Solid, proven Linux experience and command line skills; at least 2 years of experience required
- Good understanding of shared hosting platforms
- Knowledge of DNS, SSL, IPs, email protocols, and basic firewalls
- Confident communicator, able to work independently and in a small team
Bonus skills
- cPanel admin/root level, Bash/PHP/Perl scripting, basic networking, virtualization knowledge
Additional information
This is a great long-term opportunity for someone who enjoys problem-solving and supporting customers in a stable, well-run tech business.
Interested? Apply with your most up-to-date CV.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Technology, Information and Media, IT System Training and Support, IT Services and IT Consulting
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Note: The content includes other job postings and location mentions that are not part of this role and have been omitted to maintain clarity.
Technical Support Engineer - Linux | Web Hosting in Chorley employer: TechIT Recruitment
Join a dynamic and supportive team at a well-established hosting and cloud services provider in Chorley, Lancashire, where your technical skills will be valued and nurtured. With a focus on employee growth and a collaborative work culture, you will have the opportunity to tackle exciting challenges in a stable environment while enjoying a healthy work-life balance with a Monday to Friday schedule. This role offers a unique chance to develop your expertise in Linux and web hosting, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Linux | Web Hosting in Chorley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TechIT Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TechIT Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer - Linux | Web Hosting in Chorley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TechIT Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at TechIT Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TechIT Recruitment!
How to prepare for a job interview at TechIT Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
