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- Tasks: Manage client relationships and ensure seamless service in a dynamic insurance environment.
- Company: Join TechHeads, a forward-thinking company with a focus on client success.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be the key link between clients and teams, driving impactful solutions.
- Qualifications: Experience in insurance operations and strong project management skills.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
The predicted salary is between 45000 - 75000 £ per year.
TechHeads is currently seeking a commercially aware and relationship-focused Client Services Manager to act as the key operational link between clients, underwriting, and back-office teams within a specialty insurance environment.
You will play a pivotal role in ensuring client interactions are efficient, simple and solution-driven - managing onboarding, resolving operational challenges, and ensuring underwriting can focus on growth while clients receive a seamless service experience. This role requires strong project management capability, stakeholder influence, and a solid understanding of delegated insurance operations.
Responsibilities- Act as the primary operational point of contact for clients
- Project manage onboarding of new clients, schemes and contracts
- Coordinate across underwriting and operational teams to resolve issues efficiently
- Take ownership of operational challenges and drive resolution across functional silos
- Build strong working relationships with client operational stakeholders (Operations, IT, Credit Control, etc.)
- Keep underwriters informed of operational performance and escalate material issues appropriately
- Apply structured project management frameworks to ensure timely, accurate client launches
- Proactively identify and address performance issues (e.g. bordereaux, debt, data quality)
- Develop and monitor service performance metrics
- Support continuous improvement through data-led problem solving
- Experience in insurance operations, ideally within delegated authority environments
- Proven client relationship management experience in insurance, reinsurance, or financial services
- Experience delivering complex, client-facing projects
- Strong understanding of underwriting processes and operational workflows
- Experience operating in a commercial, client-facing environment
- Ability to influence and manage cross-functional stakeholders
- Excellent communication and facilitation skills
- Strong analytical and problem-solving capability
- Ability to translate technical operational detail into client-facing communication
- Sound judgement — knowing when to escalate versus resolve internally
- Strong collaboration skills across matrix organisations
- Experience driving process improvement and change initiatives
- ACII (or equivalent insurance qualification)
- PRINCE2, PMP or Agile certification
Client Services Manager - Social Care in Nottingham employer: TechHeads
Contact Detail:
TechHeads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - Social Care in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and client services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client service approach and think of examples from your experience that align with their values. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in project management and client relationship building can benefit them. Tailor your message to highlight your understanding of delegated insurance operations and how you can drive improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Client Services Manager role!
We think you need these skills to ace Client Services Manager - Social Care in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Manager. Highlight your experience in insurance operations and client relationship management, as these are key for us. Use specific examples that showcase your project management skills and ability to resolve operational challenges.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for this role. Mention your understanding of underwriting processes and how you’ve successfully managed client-facing projects in the past. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your analytical and problem-solving capabilities. We love candidates who can identify performance issues and drive improvements. Share specific instances where you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at TechHeads
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance operations and the specific role of a Client Services Manager. Understand the key responsibilities outlined in the job description, especially around project management and client relationship management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated complex information to clients or team members in the past. This will demonstrate your ability to translate technical details into client-friendly language.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific operational challenges or client interactions. Think of scenarios from your previous experience where you successfully managed onboarding or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Take the time to connect with your interviewers by asking insightful questions about their experiences and the company culture. This not only shows your interest but also helps you gauge if the company is the right fit for you. A good rapport can make a lasting impression!