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- Tasks: Manage client relationships and ensure seamless service in a dynamic insurance environment.
- Company: Join TechHeads, a forward-thinking company with a focus on collaboration and innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be the key link between clients and teams, driving impactful solutions and improvements.
- Qualifications: Experience in insurance operations and strong project management skills required.
- Other info: Exciting role with potential for career advancement in a supportive environment.
The predicted salary is between 45000 - 75000 £ per year.
TechHeads is currently seeking a commercially aware and relationship-focused Client Services Manager to act as the key operational link between clients, underwriting, and back-office teams within a specialty insurance environment.
You will play a pivotal role in ensuring client interactions are efficient, simple and solution-driven - managing onboarding, resolving operational challenges, and ensuring underwriting can focus on growth while clients receive a seamless service experience. This role requires strong project management capability, stakeholder influence, and a solid understanding of delegated insurance operations.
Responsibilities- Act as the primary operational point of contact for clients
- Project manage onboarding of new clients, schemes and contracts
- Coordinate across underwriting and operational teams to resolve issues efficiently
- Take ownership of operational challenges and drive resolution across functional silos
- Build strong working relationships with client operational stakeholders (Operations, IT, Credit Control, etc.)
- Keep underwriters informed of operational performance and escalate material issues appropriately
- Apply structured project management frameworks to ensure timely, accurate client launches
- Proactively identify and address performance issues (e.g. bordereaux, debt, data quality)
- Develop and monitor service performance metrics
- Support continuous improvement through data-led problem solving
- Experience in insurance operations, ideally within delegated authority environments
- Proven client relationship management experience in insurance, reinsurance, or financial services
- Experience delivering complex, client-facing projects
- Strong understanding of underwriting processes and operational workflows
- Experience operating in a commercial, client-facing environment
- Ability to influence and manage cross-functional stakeholders
- Excellent communication and facilitation skills
- Strong analytical and problem-solving capability
- Ability to translate technical operational detail into client-facing communication
- Sound judgement — knowing when to escalate versus resolve internally
- Strong collaboration skills across matrix organisations
- Experience driving process improvement and change initiatives
- ACII (or equivalent insurance qualification)
- PRINCE2, PMP or Agile certification
Client Services Manager Care Home in Nottingham employer: TechHeads
Contact Detail:
TechHeads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager Care Home in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in client services or operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to client management and project delivery. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve resolved operational challenges or improved processes. This will demonstrate your ability to drive results in a client-focused environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Client Services Manager Care Home in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Manager. Highlight your experience in insurance operations and client relationship management, as these are key for us. Use specific examples that showcase your project management skills and ability to resolve operational challenges.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for this role. Mention your understanding of underwriting processes and how you’ve successfully managed client-facing projects in the past. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your analytical and problem-solving capabilities. We want to see how you’ve tackled performance issues or driven process improvements in previous roles. Real-life examples will make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at TechHeads
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance operations and underwriting processes. Familiarise yourself with the specific challenges faced in delegated authority environments, as this will show your understanding of the role and impress the interviewers.
✨Showcase Your Project Management Skills
Prepare to discuss your experience with project management frameworks like PRINCE2 or Agile. Be ready to share examples of how you've successfully managed client onboarding or resolved operational challenges in the past, highlighting your ability to drive results.
✨Build Rapport
Since this role is all about relationships, practice building rapport during the interview. Use active listening and engage with the interviewers by asking insightful questions about their team dynamics and client interactions. This will demonstrate your relationship-focused approach.
✨Data-Driven Problem Solving
Be prepared to discuss how you've used data to identify performance issues and drive improvements. Share specific examples where your analytical skills led to successful outcomes, showing that you can support continuous improvement in a client services environment.