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For Companies At a Glance
- Tasks: Manage client relationships and ensure seamless service in a dynamic insurance environment.
- Company: Join TechHeads, a forward-thinking company with a focus on client success.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be the key link between clients and teams, driving impactful solutions.
- Qualifications: Experience in insurance operations and strong project management skills.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
The predicted salary is between 45000 - 75000 £ per year.
TechHeads is currently seeking a commercially aware and relationship-focused Client Services Manager to act as the key operational link between clients, underwriting, and back-office teams within a specialty insurance environment. You will play a pivotal role in ensuring client interactions are efficient, simple and solution-driven - managing onboarding, resolving operational challenges, and ensuring underwriting can focus on growth while clients receive a seamless service experience. This role requires strong project management capability, stakeholder influence, and a solid understanding of delegated insurance operations.
Responsibilities
- Act as the primary operational point of contact for clients
- Project manage onboarding of new clients, schemes and contracts
- Coordinate across underwriting and operational teams to resolve issues efficiently
- Take ownership of operational challenges and drive resolution across functional silos
- Build strong working relationships with client operational stakeholders (Operations, IT, Credit Control, etc.)
- Keep underwriters informed of operational performance and escalate material issues appropriately
- Apply structured project management frameworks to ensure timely, accurate client launches
- Proactively identify and address performance issues (e.g. bordereaux, debt, data quality)
- Develop and monitor service performance metrics
- Support continuous improvement through data-led problem solving
Requirements
Experience
- Experience in insurance operations, ideally within delegated authority environments
- Proven client relationship management experience in insurance, reinsurance, or financial services
- Experience delivering complex, client-facing projects
- Strong understanding of underwriting processes and operational workflows
- Experience operating in a commercial, client-facing environment
- Ability to influence and manage cross-functional stakeholders
Skills & Competencies
- Excellent communication and facilitation skills
- Strong analytical and problem-solving capability
- Ability to translate technical operational detail into client-facing communication
- Sound judgement — knowing when to escalate versus resolve internally
- Strong collaboration skills across matrix organisations
- Experience driving process improvement and change initiatives
Qualifications (Desirable)
- ACII (or equivalent insurance qualification)
- PRINCE2, PMP or Agile certification
Client Services Manager in Nottingham employer: TechHeads
Contact Detail:
TechHeads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Client Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to client relationship management and project delivery. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've tackled operational challenges or improved processes. This will demonstrate your ability to drive results in a client-facing environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Services Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Services Manager role. Highlight your experience in insurance operations and client relationship management, and don’t forget to showcase any project management skills you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage client interactions and resolve operational challenges.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We want to see your analytical skills in action, especially when it comes to improving processes and driving change.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TechHeads
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of insurance operations, especially in delegated authority environments. Being able to discuss underwriting processes and operational workflows confidently will show that you're the right fit for the role.
✨Showcase Your Project Management Skills
Prepare examples of complex, client-facing projects you've delivered in the past. Highlight how you managed onboarding and resolved operational challenges, as this will demonstrate your ability to handle the responsibilities of a Client Services Manager.
✨Build Rapport with Stakeholders
Think about how you can build strong working relationships with various stakeholders. Be ready to discuss your experience in influencing cross-functional teams and how you’ve successfully collaborated in matrix organisations.
✨Data-Driven Problem Solving
Be prepared to talk about how you've used data to identify performance issues and drive process improvements. This will show that you have a proactive approach to continuous improvement, which is key for this role.