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- Tasks: Lead and develop a high-performing Client Services Management team in insurance.
- Company: Join TechHeads, a dynamic company focused on client-centric solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Shape client experiences and drive continuous improvement in a fast-paced environment.
- Qualifications: Proven leadership in insurance operations and strong client relationship skills.
- Other info: Be part of a collaborative culture with excellent career advancement opportunities.
The predicted salary is between 60000 - 84000 £ per year.
TechHeads is currently seeking an experienced leader to build and manage a high-performing Client Services Management team within a specialty insurance environment. This role is central to delivering a seamless client experience - acting as the strategic link between clients, underwriting, and operational teams. You will enable underwriters to focus on growth by ensuring operational processes run efficiently, onboarding is well managed, and client issues are resolved proactively and commercially. You will shape the vision, structure, and performance of the team while embedding accountability, continuous improvement, and client-centric delivery.
Responsibilities
- Recruit, lead, coach, and develop a team of Client Service Managers
- Build a high-performance, accountable and solution-focused culture
- Oversee onboarding of new clients, schemes, and delegated authority arrangements
- Act as senior escalation point for complex operational and client issues
- Design, document and continuously improve client service processes
- Develop and monitor KPIs to support underwriting and client performance
- Proactively identify and resolve performance issues (e.g. data quality, debt, bordereaux, operational friction)
- Build strong relationships with clients, underwriting, senior management and operational functions
- Use data-driven insight and lean principles to drive continuous improvement
- Report regularly to senior leadership on performance and strategic progress
Requirements
Experience
- Proven experience leading high-performing teams within a matrix organisation
- Strong background in insurance operations, ideally within delegated authority environments
- Demonstrable client relationship management experience in insurance or financial services
- Experience delivering complex, client-facing projects
- Strong understanding of underwriting processes and operational workflows
- Commercially aware with the ability to influence senior stakeholders
Skills & Competencies
- Excellent communication and facilitation skills
- Strong analytical and problem-solving capability
- Ability to stand out in client and senior leadership settings
- Sound judgement with clear escalation decision-making
- Experience driving change and continuous improvement initiatives
- Strong collaboration across cross-functional teams
Qualifications (Desirable)
- ACII (or equivalent insurance qualification)
- PRINCE2, PMP or Agile certification
Client Services Management Team Manager in Nottingham employer: TechHeads
Contact Detail:
TechHeads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Management Team Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Client Services Management role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client service approach and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've built high-performing teams and resolved complex client issues. This is your chance to demonstrate that you can lead the Client Services Management team effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you to join our team. Plus, it shows you’re serious about wanting to be part of our culture and mission.
We think you need these skills to ace Client Services Management Team Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Management Team Manager. Highlight your experience in leading teams and managing client relationships, especially in insurance operations. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built high-performing teams and improved client service processes. We love a good story!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like improvements in client satisfaction or operational efficiency. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at TechHeads
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance operations and client relationship management. Familiarise yourself with the specific challenges and processes in delegated authority environments, as this will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led high-performing teams in the past. Think about specific situations where you built a solution-focused culture or resolved complex client issues. This will help demonstrate your capability to lead the Client Services Management team effectively.
✨Be Data-Driven
Since the role involves using data-driven insights for continuous improvement, come prepared with examples of how you've used KPIs to enhance performance in previous roles. Discuss any experience you have with operational workflows and how you've tackled performance issues.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your excellent communication skills to engage them in conversation. Show that you can collaborate across cross-functional teams and that you’re someone who can influence senior stakeholders effectively.