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- Tasks: Lead and develop a high-performing Client Services Management team in insurance.
- Company: TechHeads, a dynamic company focused on client-centric solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Shape client experiences and drive operational excellence in a thriving environment.
- Qualifications: Proven leadership in insurance operations and strong client relationship skills.
- Other info: Join a collaborative team with a focus on continuous improvement and accountability.
The predicted salary is between 60000 - 84000 £ per year.
TechHeads is currently seeking an experienced leader to build and manage a high-performing Client Services Management team within a specialty insurance environment. This role is central to delivering a seamless client experience - acting as the strategic link between clients, underwriting, and operational teams. You will enable underwriters to focus on growth by ensuring operational processes run efficiently, onboarding is well managed, and client issues are resolved proactively and commercially. You will shape the vision, structure, and performance of the team while embedding accountability, continuous improvement, and client-centric delivery.
Responsibilities
- Recruit, lead, coach, and develop a team of Client Service Managers
- Build a high-performance, accountable and solution-focused culture
- Oversee onboarding of new clients, schemes, and delegated authority arrangements
- Act as senior escalation point for complex operational and client issues
- Design, document and continuously improve client service processes
- Develop and monitor KPIs to support underwriting and client performance
- Proactively identify and resolve performance issues (e.g. data quality, debt, bordereaux, operational friction)
- Build strong relationships with clients, underwriting, senior management and operational functions
- Use data-driven insight and lean principles to drive continuous improvement
- Report regularly to senior leadership on performance and strategic progress
Requirements
Experience
- Proven experience leading high-performing teams within a matrix organisation
- Strong background in insurance operations, ideally within delegated authority environments
- Demonstrable client relationship management experience in insurance or financial services
- Experience delivering complex, client-facing projects
- Strong understanding of underwriting processes and operational workflows
- Commercially aware with the ability to influence senior stakeholders
Client Services Management Team Manager employer: TechHeads
Contact Detail:
TechHeads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Management Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Client Services Management role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their client service approach and think about how your experience aligns with their needs. We want you to shine when discussing how you can build that high-performance team!
✨Tip Number 3
Showcase your leadership skills! Be ready to share specific examples of how you've built and managed teams in the past. Highlight your ability to foster a solution-focused culture and how you've tackled complex client issues head-on.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream role!
We think you need these skills to ace Client Services Management Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Services Management role. Highlight your leadership experience and any relevant achievements in insurance operations to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client services and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead high-performing teams and improve client service processes. Numbers and data can really help us see your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at TechHeads
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance industry, especially around client services and underwriting processes. Familiarise yourself with common challenges in the sector and think about how you can address them. This will show that you're not just a leader but also someone who understands the intricacies of the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've built high-performing teams in the past. Think of specific examples where you've coached team members or improved team performance. This is your chance to demonstrate how you can shape a solution-focused culture within the Client Services Management team.
✨Be Data-Driven
Since the role involves using data to drive improvements, come prepared with examples of how you've used KPIs or data insights to enhance client service processes. Discuss any tools or methodologies you've employed to monitor performance and resolve issues proactively.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current challenges and express genuine interest in their operations. This will not only showcase your client relationship management skills but also highlight your ability to engage with senior stakeholders effectively.