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- Tasks: Provide advanced support for Windows and Citrix environments, troubleshooting complex issues.
- Company: Join a leading global investment firm with a strong presence in London.
- Benefits: Enjoy a competitive salary package and hybrid working model - 4 days in the office.
- Why this job: Gain hands-on experience in a high-impact role while collaborating with global teams.
- Qualifications: 3-5 years in Windows infrastructure, strong knowledge of Windows, Citrix, and Azure.
- Other info: Opportunity to work in a dynamic financial services environment with potential for growth.
The predicted salary is between 78000 - 130000 £ per year.
Are you a Windows Engineer with strong Citrix and VMware experience, ready to step into a high-impact infrastructure role? Our client - a global investment firm running multi-asset strategies with a growing presence in London - is expanding their EUC team as part of continued headcount growth. You’ll take ownership of 3rd and 4th line support across Windows desktop, Citrix VDI, Azure, and Active Directory environments, collaborating with senior engineers across EMEA and the US. This is a broad, hands-on role where you’ll lead on escalated issues, shape support best practices, and gain deeper exposure to enterprise infrastructure tooling, scripting, and cloud integrations.
Key Responsibilities
- Provide advanced (3rd/4th line) technical support for the firm’s global Windows and Citrix environment
- Troubleshoot and resolve complex issues across Windows 10/11, Server 2019, and Active Directory
- Support and optimise Citrix Virtual Apps and Desktops (VDI) and user session performance
- Maintain and manage Group Policy Objects (GPOs) across multiple domains
- Assist with VMware environment support and infrastructure administration
- Work with Microsoft Azure platforms including Entra ID, IAM, PIM, and Storage
- Use PowerShell to script and automate infrastructure management and task execution
- Coordinate with global teams on change control, maintenance, and issue escalation
- Participate in DR testing, patching cycles, and occasional out-of-hours support as needed
What You Bring...
- 3-5 years of experience in a Windows infrastructure or support-focused engineering role
- Strong technical knowledge of Windows 10/11, Server 2019, Active Directory, and GPOs
- Proven experience supporting Citrix VDI platforms (Citrix Cloud and/or on-prem)
- Familiarity with VMware virtualisation tools and environments
- Hands-on exposure to Microsoft Azure, particularly IAM and Entra ID services
- Proficiency in PowerShell for automation and troubleshooting
- Excellent problem-solving skills and ability to work independently within a global team
- Familiarity with Azure SSO, conditional access, and RBAC (Preferred)
- Experience working in a financial services or highly regulated environment (Preferred)
- Microsoft certifications in relevant Windows/Azure technologies
Windows Support Engineer | Diversified Global Investment Manager employer: Techfellow Limited
Contact Detail:
Techfellow Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Windows Support Engineer | Diversified Global Investment Manager
✨Tip Number 1
Make sure to brush up on your Citrix and VMware skills, as these are crucial for the role. Consider setting up a home lab to practice troubleshooting and optimising VDI environments, which will give you practical experience to discuss during interviews.
✨Tip Number 2
Familiarise yourself with Microsoft Azure services, especially Entra ID and IAM. You could even explore online courses or tutorials to deepen your understanding, as this knowledge will be highly beneficial when discussing your technical expertise.
✨Tip Number 3
Networking is key! Connect with current or former employees of the company on LinkedIn. Engaging in conversations about their experiences can provide valuable insights and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills during the interview. Think of specific examples where you've resolved complex issues in Windows or Citrix environments, as this will showcase your ability to handle the responsibilities of the role effectively.
We think you need these skills to ace Windows Support Engineer | Diversified Global Investment Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11, Citrix VDI, and Azure. Use specific examples to demonstrate your technical skills and problem-solving abilities relevant to the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your experience in 3rd and 4th line support and how you can contribute to their EUC team. Be sure to align your skills with the key responsibilities outlined in the job description.
Showcase Relevant Projects: If you've worked on projects involving PowerShell scripting, VMware, or Azure, include these in your application. Highlight any specific achievements or improvements you made in those projects to demonstrate your hands-on experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at Techfellow Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows 10/11, Server 2019, and Active Directory in detail. Highlight specific challenges you've faced and how you resolved them, especially in a Citrix or VMware environment.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you approach complex issues.
✨Familiarise Yourself with Azure Services
Since the role involves working with Microsoft Azure, brush up on your knowledge of Entra ID, IAM, and PIM. Be ready to discuss how you've used these services in past roles or how you would approach using them in this position.
✨Prepare for Team Collaboration Questions
As this role requires coordination with global teams, think of examples where you've successfully collaborated across different time zones or departments. Emphasise your communication skills and ability to work independently within a team.
