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For Companies At a Glance
- Tasks: Lead a dynamic IT support team and tackle high-priority tech issues daily.
- Company: Join a global asset manager known for its innovative tech culture.
- Benefits: Enjoy flexible working options and a competitive compensation package.
- Why this job: Shape the future of IT support in finance while mentoring a passionate team.
- Qualifications: 6-10 years in IT support, with 2+ years in leadership; strong troubleshooting skills required.
- Other info: Participate in global on-call rotation and engage with top-tier professionals.
The predicted salary is between 60000 - 84000 £ per year.
Are you a hands-on IT Operations expert ready to lead a high-performance support team in a fast-paced investment environment? Our client - a global asset manager with a technology-forward culture - is seeking an experienced Team Lead to oversee their End User Computing function in London. In this role, you’ll mentor a close-knit team while remaining a key technical escalation point for high-priority issues. You’ll help shape support strategy, coordinate global initiatives, and deliver a world-class user experience to some of finance’s most demanding professionals. This is a leadership opportunity that blends day-to-day operational responsibility with strategic oversight - requiring strong stakeholder engagement, service ownership, and a commitment to technical excellence.
Key Responsibilities
- Guide and mentor a team of end user support engineers, setting goals and leading performance reviews.
- Act as a senior escalation point for critical desktop, mobile, and video conferencing support issues.
- Build and manage strong relationships with business leaders, technical teams, and third-party vendors.
- Plan and deliver small-to-medium-scale IT projects across desktop transformation, relocations, and technology upgrades.
- Diagnose complex technical problems and produce detailed root cause analysis with follow-up recommendations.
- Champion a user-first support model, managing incoming incidents and requests via Jira Service Management.
- Produce and maintain documentation, SOPs, training materials, and knowledge base content for internal teams.
- Deliver training and onboarding sessions to support adoption of new tech and compliance with internal policies.
- Oversee physical hardware support including device setup, office moves, and lifecycle management.
- Participate in a global on-call rotation, ensuring continuous support coverage.
- Lead AM/PM system checks and ensure operational readiness across all user endpoints.
- Provide regular updates to leadership and contribute to wider IT operations strategy.
What You Bring...
- 6-10 years of experience in IT support or operations roles, with at least 2 years in a team leadership or supervisory position.
- Strong technical troubleshooting skills across Windows, macOS, and mobile platforms (iOS/Android).
- Familiarity with collaboration tools (Microsoft 365, Zoom, Teams), enterprise mobility, and video conferencing systems.
- Proven ability to support and influence high-stakes users in trading or financial services environments.
- Working knowledge of market data platforms and trading tools such as Bloomberg, Eikon, or Neovest.
- Experience with automation and scripting tools (e.g. PowerShell, Splunk) to enhance support operations.
- Solid understanding of ITIL principles and service desk operations, including experience with Jira or equivalent ticketing platforms.
- Strong stakeholder management and interpersonal skills - you’re as comfortable with C-suite executives as with first-line engineers.
- Degree in Computer Science, Engineering, or related technical discipline.
Lead IT Operations Engineer (End User Computing) | Global Alternative Investment Firm (City of London) employer: Techfellow Limited
Contact Detail:
Techfellow Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Operations Engineer (End User Computing) | Global Alternative Investment Firm (City of London)
✨Tip Number 1
Network with professionals in the finance and IT sectors, especially those who work in investment firms. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Zoom, and trading tools like Bloomberg. Being able to discuss these tools confidently during interviews will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to showcase your leadership skills by gathering examples of how you've successfully mentored teams or managed projects in the past. Highlighting your experience in high-pressure environments will be crucial for this role.
✨Tip Number 4
Research the company's approach to IT operations and user support. Understanding their current strategies and challenges will allow you to propose insightful ideas during your interview, showing that you're proactive and engaged.
We think you need these skills to ace Lead IT Operations Engineer (End User Computing) | Global Alternative Investment Firm (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and operations, especially any leadership roles. Emphasise your technical troubleshooting skills and familiarity with the tools mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to lead a team and manage high-stakes user environments, as well as your commitment to technical excellence.
Showcase Your Technical Skills: Be explicit about your technical skills in your application. Include examples of how you've used automation and scripting tools to enhance support operations, and your experience with collaboration tools and market data platforms.
Highlight Stakeholder Engagement: Discuss your experience in managing relationships with business leaders and technical teams. Provide examples of how you've successfully influenced high-stakes users and contributed to IT operations strategy.
How to prepare for a job interview at Techfellow Limited
✨Showcase Your Leadership Skills
As a candidate for a Team Lead position, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully mentored teams, set goals, and conducted performance reviews in previous roles.
✨Highlight Technical Expertise
Be ready to discuss your technical troubleshooting skills across various platforms like Windows, macOS, and mobile devices. Share specific instances where you resolved complex issues, especially in high-pressure environments like finance.
✨Emphasise Stakeholder Engagement
Since the role involves strong stakeholder management, prepare to talk about your experience building relationships with business leaders and technical teams. Illustrate how you've influenced decisions and improved user experiences in past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage critical incidents. Think through potential challenges you might face in this role and how you would approach them, particularly in a fast-paced investment environment.
