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- Tasks: Join our vibrant team to plan and execute exciting events for up to 446 guests!
- Company: Be part of a fantastic hotel in central London with 312 bedrooms and 17 meeting rooms.
- Benefits: Enjoy free meals, gym access, and two complimentary bonus breaks each year!
- Why this job: This role offers a fun environment, great culture, and the chance to build client relationships.
- Qualifications: Previous experience in meetings & events at a conference hotel is required.
- Other info: Salary is £36,037 per annum, and you must be eligible to work in the UK.
The predicted salary is between 36037 - 36037 £ per year.
MEETINGS & EVENTS EXECUTIVE
We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive who wants to join our FANTASTIC MEETING & EVENTS TEAM at a VIBRANT central London Hotel! We have 312 bedrooms and 17 meeting rooms, including a Theatre.
You will assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies, providing excellent customer service at all times to all customers.
In this role, you will assist in planning and executing meetings, events, and conferences for up to 446 guests , from start to finish.
You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
This role requires a proven record of accomplishment in event management.
Responsibilities:
- Respond to enquiries from agents/clients within time limit and in a professional manner.
- Practice efficient and effective yield management in line with guidelines.
- Promote special offers where appropriate and maximize each and every sales opportunity.
- Prepare contracts and ensure maximum conversion of all business taken in the diary.
- Ensure all business is chased and departmental guidelines are followed.
- Conduct show-rounds for existing bookings and for new clients.
- Ensure client receives a detailed event order in advance of their event.
- Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event.
- Resolve any client disputes and complaints in a professional manner and within guidelines issued.
- Ensure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48 hours of departure. Any account queries are to be dealt with within 48 hours.
- Maintain strong market awareness through competitor site inspections.
- Achieve individual weekly targets.
Key Skills and Behaviours required:
- Organisation and time management skills.
- Strong communication skills both written and verbal.
- Administration and problem-solving skills.
- Ability to work to deadlines.
- Customer focused.
- Attention to detail.
- Driven towards maximising sales and meeting departmental budgets.
- Use of OPERA Cloud and Delphi system is preferable.
You must have previous Meetings & Events experience in a conference hotel or venue.
Benefits:
- Two complimentary Bonus Breaks – benefit from a free one or two day break in another property in the UK each year.
- Employee benefit card offering discounted rates in Hotels worldwide.
- Free meals on duty and access to hotel Gym.
- Up to 33 days of annual leave per annum.
Salary: £36,037 per annum (£17.77 per hour).
The successful candidate must already have eligibility to work in the UK.
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MEETINGS & EVENTS EXECUTIVE employer: Techexchange
Contact Detail:
Techexchange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MEETINGS & EVENTS EXECUTIVE
✨Tip Number 1
Make sure to showcase your passion for events and customer service during the interview. Share specific examples of how you've successfully managed events in the past, highlighting your ability to create memorable experiences for clients.
✨Tip Number 2
Familiarize yourself with the OPERA Cloud and Delphi systems, as they are preferred for this role. If you have experience with similar software, be ready to discuss how you can quickly adapt and utilize these tools effectively.
✨Tip Number 3
Demonstrate your strong communication skills by preparing thoughtful questions for your interviewers. This shows your interest in the role and helps you understand how you can contribute to the team’s success.
✨Tip Number 4
Research the hotel and its competitors thoroughly. Understanding their unique selling points and recent events will help you speak knowledgeably about how you can enhance their offerings and drive sales.
We think you need these skills to ace MEETINGS & EVENTS EXECUTIVE
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your enthusiasm for the role and the hospitality industry. Highlight any previous experiences that showcase your passion for events and customer service.
Highlight Relevant Experience: Clearly outline your previous experience in meetings and events management. Use specific examples to demonstrate your skills in planning, executing, and managing events, especially in a conference hotel or venue.
Emphasize Communication Skills: Since strong communication is key for this role, provide examples of how you've effectively communicated with clients and team members in past positions. Mention any relevant tools or systems you are familiar with, like OPERA Cloud or Delphi.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'customer-focused', 'attention to detail', and 'sales maximization' to catch the employer's attention.
How to prepare for a job interview at Techexchange
✨Show Your Passion for Events
Make sure to express your enthusiasm for the meetings and events industry. Share specific examples of past events you've managed and what you loved about them. This will demonstrate your genuine interest in the role.
✨Highlight Your Communication Skills
Since strong communication is key in this role, prepare to discuss how you've effectively communicated with clients and team members in previous positions. Use examples that showcase your ability to resolve conflicts and maintain positive relationships.
✨Demonstrate Your Organizational Skills
Be ready to talk about how you manage multiple tasks and deadlines. Provide examples of how you've successfully organized events from start to finish, ensuring all details were handled efficiently.
✨Familiarize Yourself with OPERA Cloud and Delphi
If you have experience with OPERA Cloud or Delphi, be sure to mention it. If not, do some research on these systems and be prepared to discuss how you would quickly learn and adapt to new software in your role.
