At a Glance
- Tasks: Be a trusted advisor, resolving technical issues and improving client systems.
- Company: Award-winning tech company focused on proactive solutions and client satisfaction.
- Benefits: Competitive salary, 35 days holiday, private healthcare, and mental health support.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Join a growing team and make a real difference in clients' tech experiences.
- Qualifications: Experience in service desk roles and Microsoft 365 management.
The predicted salary is between 35000 - 35000 £ per year.
Techcare helps businesses get more from their technology.
Our work is consultative and proactive, from managing complex Microsoft 365 environments to deploying cyber security frameworks.
This year we won Greater Birmingham Chamber of Commerce awards for Customer Commitment and Business of the Year.
We're growing and looking for engineers to join our Managed Services team in Rugeley.
What you'll own
You’ll be a trusted technical advisor to our clients, working hands‑on across technical support, systems administration and information security, supporting day‑to‑day operations and longer‑term improvements.
- Main accountabilities
- Resolving tickets within SLA from first contact to fix, with every contact a good experience measured by client feedback.
- Keeping client systems healthy with proactive maintenance, monitoring and regular audits of backups, endpoints, firmware and assets.
- Writing up fixes as knowledge base articles, keeping client documentation accurate.
- Reviewing service performance with the Service Desk Manager, staying current on new products.
- Helping improve internal processes in line with our ISO standards.
- What you'll need
- Service desk experience, resolving incidents and service requests to ITIL-aligned processes.
- Managing identity and access in Microsoft 365
- Completing joiners, movers and leavers within SLA.
- Hands‑on PSA and RMM experience (Connect Wise, N‑able or similar).
- Microsoft 365 security, compliance and tenant governance, including Conditional Access and threat protection.
- Closing security alerts to procedure.
- Network support, including firewalls, particularly Watch Guard.
- Daily use of AI tools such as Microsoft Copilot to work efficiently, helping clients get more from their own.
- Valid driving licence
- In your work you
- care about client satisfaction as much as we do
- ask what the user is trying to achieve before acting, then explain clearly
- trace a fault from symptom to cause, recording how you got there
- keep to standard under pressure, asking for help when needed
- What you'll get
- £35,000 per annum depending on experience.
- 35 days' holiday including bank holidays.
- Private healthcare after probation, including mental health cover and an employee assistance programme.
Techcare is an equal opportunities employer. We welcome applications from everyone and will make any reasonable adjustments you need to the recruitment process.
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Systems Engineer in Rugeley employer: Techcare Ltd
Techcare is an exceptional employer, offering a unique opportunity for a Finance Manager to shape the financial landscape of a growing IT and cyber security business. With a supportive work culture that values collaboration and trust, employees benefit from direct access to leadership, generous holiday allowances, and professional development support, all within a modern office environment in Rugeley. Join us to not only advance your career but also to play a pivotal role in our journey towards excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Engineer in Rugeley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Techcare Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Techcare Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Techcare Ltd!
✨Direct Apply to Techcare Ltd
Let's not forget to apply directly through the Techcare Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Engineer in Rugeley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Techcare Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Techcare Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Techcare Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
