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- Tasks: Lead a multi-tier IT support function and ensure top-notch service delivery.
- Company: A leading IT management firm in the UK with a focus on excellence.
- Benefits: Competitive salary and an engaging work environment.
- Why this job: Join a dynamic team and make a real impact in IT support services.
- Qualifications: Over 5 years of IT support experience and strong stakeholder management skills.
- Other info: Opportunity to develop support teams and enhance cyber security practices.
The predicted salary is between 43200 - 72000 £ per year.
A leading IT management firm in the UK is looking for a highly experienced Head of Support Services to lead a multi-tier IT support function. In this senior leadership role, you will be responsible for service delivery, technical escalation, and the development of support teams.
The ideal candidate should have:
- Over 5 years of experience in IT support
- Strong stakeholder management skills
- A solid understanding of cyber security practices
A competitive salary and an engaging work environment are offered.
Head of IT Support & Service Excellence in London employer: TechByte Talent Ltd
Contact Detail:
TechByte Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Support & Service Excellence in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their approach to IT support and service excellence, so you can showcase how your experience aligns with their needs.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to submit your application and get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of IT Support & Service Excellence in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and service delivery. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Head of IT Support & Service Excellence role. Share specific examples of your leadership and stakeholder management skills.
Showcase Your Cyber Security Knowledge: Since cyber security is a key part of this role, make sure to mention any relevant certifications or experiences. We’re looking for someone who understands the importance of keeping our systems secure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TechByte Talent Ltd
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around service delivery and technical escalation. Be ready to discuss specific examples from your past experience that showcase your expertise in managing support teams and handling complex issues.
✨Stakeholder Savvy
Since strong stakeholder management skills are key for this role, prepare to talk about how you've successfully engaged with different stakeholders in previous positions. Think of instances where you’ve navigated challenging conversations or built relationships that led to improved service outcomes.
✨Cyber Security Awareness
Given the importance of cyber security in this role, be prepared to discuss current trends and best practices. You might want to highlight any relevant certifications or training you've completed, as well as how you've implemented security measures in your previous roles.
✨Cultural Fit Matters
Research the company culture of the firm you're interviewing with. Be ready to explain how your values align with theirs and how you can contribute to an engaging work environment. This will show that you’re not just a fit for the role, but also for the team.
