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- Tasks: Support our sales team and ensure top-notch customer service in a fast-paced environment.
- Company: Join a progressive and people-centric company with a focus on growth.
- Benefits: Career development opportunities, training, and a supportive team culture.
- Other info: Enjoy a dynamic workplace with low attrition and a commitment to equal opportunities.
- Why this job: Be the key contact for customers and help streamline processes for better service.
- Qualifications: Strong attention to detail, excellent communication skills, and computer literacy.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for someone with a strong work ethic to join our Customer Service team. We have a fast-paced team environment where the ability to engage with colleagues and customers alike is paramount. We have a professional but down to earth and hardworking environment, in which you will be the main point of contact for any customer queries, will work alongside the Sales teams to process orders and proactively coordinate shipment logistics to ensure smooth deliveries across the world.
- Sales order processing and data entry through our CRM system
- Maintain the highest levels of customer service through incoming and outgoing communication by phone, email and online messaging platforms
- Support our RMA and Logistics teams to ensure all aspects of customer service is delivered at the highest levels
- Create and maintain excellent relationships with customers and all internal departments to guarantee cross collaboration across the teams to the benefit of the customer
- Discuss and understand order requirements with both colleagues and customers to ensure we meet the client’s needs
- Liaise with couriers and all delivery enquiries working along-side our Logistics team
- Support the busy sales teams on the sales cycle constantly looking to refine and create more efficient processes to help support the business
- Verify the validity of customer information ensuring details are correct
- Customer feedback management, dealing with all negative feedback, customer resolution, communicating with eBay to escalate where necessary.
Role Requirements – Sales Support:
- Excellent attention to detail
- Computer literacy
- Accuracy when inputting data
- A methodical approach to problem solving and ability to use your own initiative
- Ability to use your time wisely and efficiently
- Ability to work under pressure
- Excellent communication skills
Summary:
This is an excellent opportunity to join a progressive, rapidly growing and forward-thinking company. The role, as with all of the roles within Techbuyer, is highly progressive, creating a career path for all Techbuyer employees with opportunities for training and expansion across the business. We are people-centric, therefore pride ourselves on our exceptionally low attrition rate across the business.
Note:
All applicants selected for this position will need to pass reference & security checks to qualify for employment with Techbuyer.
We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
By submitting your CV you give Techbuyer permission to share your CV and information with any relevant employee in our internal hiring process. Your CV and any notes made will be confidentially disposed of once a hiring decision has been made.
Sales Support Executive employer: Techbuyer
Contact Detail:
Techbuyer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Get to know the company inside out! Research Techbuyer’s values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the main point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Support Executive role. Highlight your attention to detail and communication skills, as these are key in our fast-paced environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've successfully handled customer queries or supported sales processes in the past.
Showcase Your Tech Skills: Since we rely on CRM systems for data entry and order processing, mention any relevant software experience you have. This will show us you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Techbuyer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support Executive role. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and order processing. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, prepare to showcase yours during the interview. Think of examples where you've effectively communicated with customers or colleagues, whether through phone calls, emails, or online messaging. Practising these scenarios can help you articulate your experiences clearly.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy and data entry in this role, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness led to successful outcomes, such as preventing errors in orders or improving processes.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of challenges you've faced in previous roles and how you resolved them. Highlight your methodical approach and ability to use your initiative, as these traits are crucial for success in this fast-paced environment.