At a Glance
- Tasks: Support and optimise POS systems, ensuring smooth operations in retail environments.
- Company: Join a dynamic team in a leading tech company based in London.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by solving critical issues and enhancing retail technology.
- Qualifications: Experience with incident management and troubleshooting in tech environments.
The predicted salary is between 35000 - 45000 £ per year.
We are hiring for a Point of Sales Support Engineer.
Location: London, UK (hybrid)
As a Point of Sales Support Engineer, you will be responsible for end-to-end incident and problem management across POS systems within retail store environments. You will ensure timely resolution of issues in line with SLAs, prioritise business-critical incidents, and support continuous improvement through root cause analysis and system optimisation.
Key responsibilities:
- Provide end-to-end support for POS systems, including incident management, resolution, and service restoration within defined SLAs.
- Monitor production environments to ensure system stability and performance.
- Respond to and troubleshoot incidents, prioritising revenue-impacting issues.
- Perform log analysis and root cause analysis to identify and resolve recurring issues.
- Manage problem records and drive long-term fixes through structured problem management processes.
- Support database operations, including querying and troubleshooting using Oracle and SQL.
- Utilise monitoring tools such as Splunk to identify and resolve system anomalies.
- Collaborate with development and infrastructure teams to resolve complex technical issues.
- Ensure clear and effective communication with stakeholders, translating technical findings into business-friendly language.
- Support change management processes related to POS applications and releases.
Your Profile
Essential Skills
Support Java Engineer - POS (Point of Sales) employer: Techaxis, Inc
Join a dynamic team in London as a Support Java Engineer for Point of Sales systems, where you will thrive in a collaborative and innovative work culture. Our company prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of technology while enjoying a hybrid work environment that promotes work-life balance. With a focus on problem-solving and system optimisation, you'll play a crucial role in enhancing retail operations, making this an exciting and rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Support Java Engineer - POS (Point of Sales)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for support roles, especially around incident management and troubleshooting. Practise your answers and think of examples that showcase your skills in action.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled issues in the past, especially with POS systems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Support Java Engineer - POS (Point of Sales)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Java Engineer role. Highlight your experience with POS systems, incident management, and any relevant technical skills like Oracle and SQL. We want to see how your background fits our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us improve our POS systems. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re looking for candidates who can demonstrate their ability to perform root cause analysis and drive long-term fixes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Techaxis, Inc
✨Know Your POS Systems
Make sure you brush up on your knowledge of Point of Sales systems. Understand the common issues that arise and how to troubleshoot them. Being able to discuss specific incidents you've resolved in the past will show your expertise and readiness for the role.
✨Master Incident Management
Familiarise yourself with incident management processes and SLAs. Be prepared to explain how you prioritise issues, especially those that impact revenue. Sharing examples of how you've successfully managed incidents will demonstrate your ability to handle pressure.
✨Get Comfortable with Data
Since you'll be working with databases like Oracle and SQL, it’s crucial to showcase your skills in querying and troubleshooting. Brush up on your SQL queries and be ready to discuss how you've used data analysis to resolve issues in previous roles.
✨Communicate Clearly
Effective communication is key, especially when translating technical jargon into business-friendly language. Practice explaining complex technical concepts in simple terms. This will help you connect with stakeholders and show that you can bridge the gap between tech and business.
