At a Glance
- Tasks: Lead technical delivery and enhance ServiceNow solutions in a dynamic environment.
- Company: Join Techaxis, a top talent firm with a focus on technology and innovation.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values equal opportunities and personal growth.
- Why this job: Make a real impact in the life assurance sector with cutting-edge technology.
- Qualifications: Experience in ServiceNow development and ITIL processes is essential.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a ServiceNow Technical Lead. Location: Around UK (hybrid).
Provide hands-on technical leadership for day-to-day platform support, enhancements, incidents, and small changes, translating architectural direction into high-quality, compliant, and upgrade-safe ServiceNow solutions across ITSM and non-ITSM domains within a highly demanding ecosystem for one of our esteemed customers operating out of UKI in life assurance, pensions and long-term savings business domain.
Your responsibilities:
- Lead day-to-day technical delivery across incident, problem, change, enhancement, and small change services.
- Understand Architecture Solution for the implementation or maintenance of ServiceNow platform.
- Work with Architect and customers for the technical requirements, document them, play back and baseline.
- Provide hands-on configuration and development aligned to approved architecture and OOTB standards.
- Develop a design aligned with the Architecture (if applicable) and technical requirements.
- Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements.
- Perform Sprint activities (if agile) with the customer and the team.
- Estimate effort, work with the product sponsor to prioritize the user stories.
- Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements.
- Track and share the status of sprint/user stories across all the stated process areas i.e. ITSM, ITOM, CMDB, IRM, BCM, S2P, TPRM, Supplier Portal.
- Identify and manage risks and challenges.
- Ensure the quality deployment of the product as per the design.
- Ensure the security, resilience of the components as per the design.
- Own technical triage and resolution for ITSM and non-ITSM workflows, including RCA for repeat and high-severity incidents across all the stated process areas i.e. ITSM, ITOM, CMDB, IRM, BCM, S2P, TPRM, Supplier Portal.
- Deliver small and medium enhancements (as defined contractually), ensuring quality, documentation, and testing standards are met.
- Translate business requirements into well-defined technical stories, balancing effort vs. value.
- Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design.
- Design technical solutions based on customer requirements and convert to functional specifications.
- Maintain and review license data in ServiceNow and proactively report on the compliance slippage.
Your Profile
Essential skills/knowledge/experience:
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution.
- Experience in ServiceNow custom application design and development.
- Expertise in ServiceNow deployments, ITSM migrations, upgrades, integration with other third party tools, Orchestration expertise.
- Experience on ITSM, ITOM, CMDB, IRM, BCM, S2P, TPRM, Supplier Portal.
- Experience in supporting the development team and customization of the ServiceNow ITxM and Non-ITxM solutions.
- Strong work experience and associated for projects like Support, Maintenance, Migration, Product Upgrades, Integrations and Implementations.
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards.
- Certified with ServiceNow Systems Administrator, along with mainline certifications preferably on ITSM, ITOM along with process-based certifications on ITIL V3 and V4 (preferred).
Desirable skills/knowledge/experience:
- Experience in ServiceNow custom application design and development.
- Evaluate the tool stability and performance and provide recommendations.
- Knowledge on new ServiceNow modules (SecOps, GRC, IRM, ITBM, etc.).
Company Description:
Techaxis is a UK-based firm that specializes in discovering, engaging, and placing top talent globally, for full-time or contract positions in leadership and mid to senior-level positions for companies in the technology, healthcare, energy, and education space. Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked #3294 in Inc 5000 and #105 in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm.
Equal Opportunities Employer:
Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our client shall be treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices shall be administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.
ServiceNow Lead employer: Techaxis, Inc
At Techaxis, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment across the UK that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diversity and inclusion, ensuring every team member feels respected and empowered. Join us to lead impactful ServiceNow projects in a supportive atmosphere where your expertise will drive meaningful change in the life assurance and pensions sector.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. Attend meetups, webinars, and conferences to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects and achievements. This can be a game-changer during interviews, as it gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for those interviews! Research common questions for ServiceNow Technical Leads and practice your responses. Be ready to discuss your experience with ITIL processes and how you've tackled challenges in past roles.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you that dream job!
We think you need these skills to ace ServiceNow Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Lead role. Highlight your experience with ITIL processes, ServiceNow custom application design, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that relate to the responsibilities listed in the job description. Let us know why you’re excited about joining our team!
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills and hands-on experience with ServiceNow. We love seeing examples of how you've led teams or delivered solutions in past roles. Don’t hold back on the details!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Techaxis, Inc
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow platform, especially in areas like ITSM, ITOM, and custom application design. Brush up on your knowledge of integration solutions and architecture to demonstrate your technical expertise during the interview.
✨Prepare Real-World Examples
Think of specific instances where you've led a team or delivered a project successfully. Be ready to discuss how you managed risks, handled incidents, and ensured quality deployment. This will show your practical experience and problem-solving skills.
✨Understand the Company’s Needs
Research Techaxis and their clients to understand their business domain, especially in life assurance and pensions. Tailor your responses to reflect how your skills can meet their specific requirements and contribute to their success.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you gauge if the company is the right fit for you. It’s a two-way street, after all!
