At a Glance
- Tasks: Support and optimise POS systems, ensuring smooth operations in retail environments.
- Company: Join Techaxis, a leading global talent firm with a focus on technology and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values equal opportunities and personal development.
- Why this job: Make a real impact by solving critical issues in fast-paced retail settings.
- Qualifications: Experience in application support, Java, and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are hiring for a Point of Sales Support Engineer.
Location: London, UK (hybrid)
As a Point of Sales Support Engineer, you will be responsible for end-to-end incident and problem management across POS systems within retail store environments. You will ensure timely resolution of issues in line with SLAs, prioritise business-critical incidents, and support continuous improvement through root cause analysis and system optimisation.
Key responsibilities:
- Provide end-to-end support for POS systems, including incident management, resolution, and service restoration within defined SLAs.
- Monitor production environments to ensure system stability and performance.
- Respond to and troubleshoot incidents, prioritising revenue-impacting issues.
- Perform log analysis and root cause analysis to identify and resolve recurring issues.
- Manage problem records and drive long-term fixes through structured problem management processes.
- Support database operations, including querying and troubleshooting using Oracle and SQL.
- Utilise monitoring tools such as Splunk to identify and resolve system anomalies.
- Collaborate with development and infrastructure teams to resolve complex technical issues.
- Ensure clear and effective communication with stakeholders, translating technical findings into business-friendly language.
- Support change management processes related to POS applications and releases.
Your Profile
Essential Skills & Experience:
- Strong experience in application support within POS or retail environments.
- Hands-on experience with Java (Core Java and J2EE).
- Experience in production support, monitoring, and incident management.
- Strong troubleshooting skills with experience in log analysis and root cause analysis.
- Experience working with databases such as Oracle and SQL.
- Familiarity with monitoring tools such as Splunk.
- Good understanding of ITIL frameworks and service management processes.
- Experience working with ticketing tools such as ServiceNow or similar platforms.
- Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Strong analytical and problem-solving abilities.
Desirable Skills & Experience:
- Experience with Python scripting.
- Knowledge of PL/SQL.
- Basic understanding of AWS cloud services.
- Familiarity with Docker and containerisation concepts.
- Knowledge of Kubernetes in a production support environment.
- Understanding of ITIL framework practices.
- Experience with ServiceNow or similar ticketing systems.
Support Java Engineer - POS (Point of Sales) in Portsmouth employer: Techaxis, Inc
Techaxis is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Our hybrid work model promotes a healthy work-life balance, while our inclusive culture values diversity and encourages open communication, making Techaxis a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Support Java Engineer - POS (Point of Sales) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and tech space. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or contribute to open-source initiatives related to POS systems. It shows initiative and gives you real-world skills to talk about.
✨Tip Number 3
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss specific incidents you've managed, especially those involving Java and databases. We want to hear how you resolved issues under pressure!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Support Java Engineer - POS (Point of Sales) in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with POS systems and Java. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Remember, we love a good story!
Show Off Your Troubleshooting Skills:Since this role involves a lot of incident management, include specific examples of how you've resolved issues in the past. We want to know how you think and act under pressure!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Techaxis, Inc
✨Know Your POS Systems
Make sure you brush up on your knowledge of Point of Sales systems. Understand the common issues that arise and how to troubleshoot them effectively. Being able to discuss specific incidents you've resolved in the past will show your practical experience.
✨Java Skills on Display
Since this role requires strong Java skills, be prepared to talk about your experience with Core Java and J2EE. You might even want to review some coding challenges or examples beforehand, so you can demonstrate your technical prowess during the interview.
✨Communicate Clearly
You’ll need to explain technical issues to non-technical stakeholders, so practice translating complex concepts into simple terms. Think of examples where you’ve successfully communicated technical findings in a way that was easily understood by others.
✨Familiarity with Tools
Get comfortable with the tools mentioned in the job description, like Splunk for monitoring and ServiceNow for ticketing. If you have experience with these tools, be ready to share specific instances where they helped you resolve issues efficiently.
