At a Glance
- Tasks: Provide onsite technical support and troubleshoot Apple devices for a seamless user experience.
- Company: Join Techaxis, a leading talent firm with a focus on technology and innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a vibrant office in Battersea, London, with a supportive team.
- Why this job: Be the go-to tech guru and make a real difference in people's work lives.
- Qualifications: Strong customer service skills and experience with macOS and iOS troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Support Specialist in London (Battersea Office – 5 days per week onsite). As a Support Specialist, you will provide onsite technical support to employees and contractors, ensuring a high-quality end-user experience across Apple devices and workplace technologies. You will be responsible for troubleshooting hardware and software issues, managing incidents through the IT service management process, and delivering professional, customer-focused support. This role requires strong technical knowledge of macOS and iOS environments, excellent communication skills, and the ability to work independently while collaborating with wider support teams.
Your Profile
- Excellent customer service skills.
- Strong troubleshooting and problem-resolution skills, with the ability to probe, isolate, and diagnose problems without scripted documentation.
- Excellent English-language oral and written communication skills.
- Excellent time management and multi-tasking skills.
- Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment.
- Ability to maintain composure and a customer-service focus in stressful situations.
- Motivation and ability to work as part of a distributed team.
- Conceptual understanding of IP networking and basic network troubleshooting skills.
- Experience providing hardware and software technical support for Apple devices.
- Experience troubleshooting macOS and iOS operating systems, tools, and applications.
- Experience using IT Service Management (ITSM) tools such as ServiceNow.
Key Responsibilities
- Provide technical support to client employees and contractors in person.
- Deliver a high level of customer service and professionalism in accordance with client policies, practices, and expectations.
- Diagnose and troubleshoot technical issues according to client expectations.
- Document issues, troubleshooting steps, and resolutions within the ticketing system.
- Take ownership of support requests from initial contact through to successful resolution.
- Escalate unresolved or complex issues to the appropriate support teams.
- Work independently with minimal supervision while managing multiple priorities.
- Maintain accurate technical documentation and knowledge records.
