At a Glance
- Tasks: Lead technical delivery and enhance ServiceNow solutions in a dynamic environment.
- Company: Join Techaxis, a top talent firm in the tech industry with a global reach.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values equal opportunities and personal development.
- Why this job: Make a real impact by leading innovative projects in a fast-paced ecosystem.
- Qualifications: Experience in ServiceNow development and ITIL processes is essential.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a ServiceNow Technical Lead. Location: Around UK (hybrid).
Provide hands-on technical leadership for day-to-day platform support, enhancements, incidents, and small changes, translating architectural direction into high-quality, compliant, and upgrade-safe ServiceNow solutions across ITSM and non-ITSM domains within a highly demanding ecosystem for one of our esteemed customers operating out of UKI in life assurance, pensions and long-term savings business domain.
Your responsibilities:
- Lead day-to-day technical delivery across incident, problem, change, enhancement, and small change services.
- Understand Architecture Solution for the implementation or maintenance of ServiceNow platform.
- Work with Architect and customers for the technical requirements, document them, play back and baseline.
- Provide hands-on configuration and development aligned to approved architecture and OOTB standards.
- Develop a design aligned with the Architecture (if applicable) and technical requirements.
- Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements.
- Perform Sprint activities (if agile) with the customer and the team.
- Estimate effort, work with the product sponsor to prioritize the user stories.
- Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements.
- Track and share the status of sprint/user stories across all the stated process areas i.e. ITSM, ITOM, CMDB, IRM, BCM, S2P, TPRM, Supplier Portal.
- Identify and manage risks and challenges.
- Ensure the quality deployment of the product as per the design.
- Ensure the security, resilience of the components as per the design.
- Own technical triage and resolution for ITSM and non-ITSM workflows, including RCA for repeat and high-severity incidents across all the stated process areas i.e. ITSM, ITOM, CMDB, IRM, BCM, S2P, TPRM, Supplier Portal.
- Deliver small and medium enhancements (as defined contractually), ensuring quality, documentation, and testing standards are met.
- Translate business requirements into well-defined technical stories, balancing effort vs. value.
- Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design.
- Design technical solutions based on customer requirements and convert to functional specifications.
- Maintain and review license data in ServiceNow and proactively report on the compliance slippage.
Your Profile
Essential skills/knowledge/experience:
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution.
- Experience in ServiceNow custom application design and development.
- Expertise in ServiceNow deployments, ITSM migrations, upgrades, integration with other third party tools, Orchestration expertise.
- Experience on ITSM, ITOM, CMDB, IRM, BCM, S2P, TPRM, Supplier Portal.
- Experience in supporting the development team and customization of the ServiceNow ITxM and Non-ITxM solutions.
- Strong work experience and associated for projects like Support, Maintenance, Migration, Product Upgrades, Integrations and Implementations.
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards.
- Certified with ServiceNow Systems Administrator, along with mainline certifications preferably on ITSM, ITOM along with process-based certifications on ITIL V3 and V4 (preferred).
Desirable skills/knowledge/experience:
- Experience in ServiceNow custom application design and development.
- Evaluate the tool stability and performance and provide recommendations.
- Knowledge on new ServiceNow modules (SecOps, GRC, IRM, ITBM, etc.).
Company Description:
Techaxis is a UK-based firm that specializes in discovering, engaging, and placing top talent globally, for full-time or contract positions in leadership and mid to senior-level positions for companies in the technology, healthcare, energy, and education space. Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked #3294 in Inc 5000 and #105 in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm.
Equal Opportunities Employer:
Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our client shall be treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices shall be administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.
ServiceNow Lead in London employer: Techaxis, Inc
At Techaxis, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment across the UK that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diversity and inclusion, ensuring every team member feels respected and empowered. Join us to lead impactful ServiceNow projects in the life assurance sector, where your expertise will be recognised and rewarded in a supportive and forward-thinking atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous ServiceNow projects. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on your ServiceNow knowledge and ITIL processes. Mock interviews with friends can help you feel more confident.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace ServiceNow Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Lead role. Highlight your experience with ITIL processes, ServiceNow custom application design, and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that demonstrate your hands-on technical leadership and problem-solving skills. We love a good story!
Showcase Your Technical Skills:In your application, don't forget to showcase your technical skills related to ServiceNow deployments and integrations. We’re keen on seeing your expertise in ITSM, ITOM, and other relevant areas, so make sure these stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Techaxis, Inc
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in ServiceNow’s features, especially those relevant to ITSM, ITOM, and other areas mentioned in the job description. Brush up on your knowledge of custom application design and development, as well as integration solutions. This will help you answer technical questions confidently.
✨Showcase Your Leadership Skills
As a ServiceNow Lead, you’ll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you successfully managed a team or project. Highlight how you’ve handled challenges and ensured quality delivery, as this will resonate with the interviewers.
✨Understand the Business Context
Familiarise yourself with the life assurance, pensions, and long-term savings business domain. Understanding the specific needs and challenges of the industry will allow you to tailor your responses and show that you can translate business requirements into technical solutions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and technical expertise. Think about potential incidents or challenges you might face in the role and how you would approach them. Practising these scenarios will help you articulate your thought process during the interview.
