At a Glance
- Tasks: Support and optimise POS systems, ensuring smooth operations in retail environments.
- Company: Join Techaxis, a leading talent firm with a global reach.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Be part of a diverse team committed to equal opportunities.
- Why this job: Make a real impact by solving critical issues in retail technology.
- Qualifications: Experience in POS support, Java, and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are hiring for a Point of Sales Support Engineer.
Location: London, UK (hybrid)
As a Point of Sales Support Engineer, you will be responsible for end-to-end incident and problem management across POS systems within retail store environments. You will ensure timely resolution of issues in line with SLAs, prioritise business-critical incidents, and support continuous improvement through root cause analysis and system optimisation.
Key responsibilities:- Provide end-to-end support for POS systems, including incident management, resolution, and service restoration within defined SLAs.
- Monitor production environments to ensure system stability and performance.
- Respond to and troubleshoot incidents, prioritising revenue-impacting issues.
- Perform log analysis and root cause analysis to identify and resolve recurring issues.
- Manage problem records and drive long-term fixes through structured problem management processes.
- Support database operations, including querying and troubleshooting using Oracle and SQL.
- Utilise monitoring tools such as Splunk to identify and resolve system anomalies.
- Collaborate with development and infrastructure teams to resolve complex technical issues.
- Ensure clear and effective communication with stakeholders, translating technical findings into business-friendly language.
- Support change management processes related to POS applications and releases.
- Strong experience in application support within POS or retail environments.
- Hands-on experience with Java (Core Java and J2EE).
- Experience in production support, monitoring, and incident management.
- Strong troubleshooting skills with experience in log analysis and root cause analysis.
- Experience working with databases such as Oracle and SQL.
- Familiarity with monitoring tools such as Splunk.
- Good understanding of ITIL frameworks and service management processes.
- Experience working with ticketing tools such as ServiceNow or similar platforms.
- Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Strong analytical and problem-solving abilities.
- Experience with Python scripting.
- Knowledge of PL/SQL.
- Basic understanding of AWS cloud services.
- Familiarity with Docker and containerisation concepts.
- Knowledge of Kubernetes in a production support environment.
- Understanding of ITIL framework practices.
- Experience with ServiceNow or similar ticketing systems.
Support Java Engineer - POS (Point of Sales) in Crawley employer: Techaxis, Inc
Techaxis is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Our inclusive culture prioritises equal opportunities and promotes a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Support Java Engineer - POS (Point of Sales) in Crawley
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to POS systems. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled incidents or optimised systems in the past. This will demonstrate your hands-on experience and analytical abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Java Engineer - POS (Point of Sales) in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Java Engineer role. Highlight your experience with POS systems, Java, and any relevant troubleshooting skills. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Skills:In your application, don’t just list your skills—show us how you've used them! Give examples of how you've tackled incidents or improved system performance in past roles. This helps us see your problem-solving abilities in action.
Be Clear and Concise:When writing your cover letter or application, keep it clear and to the point. Use straightforward language to explain your technical experience, especially when discussing complex issues. We appreciate clarity as much as technical know-how!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Techaxis, Inc
✨Know Your POS Systems
Make sure you brush up on your knowledge of Point of Sales systems. Understand the common issues that arise and how to troubleshoot them effectively. Being able to discuss specific incidents you've resolved in the past will show your practical experience.
✨Showcase Your Java Skills
Since this role requires strong Java experience, be prepared to talk about your hands-on work with Core Java and J2EE. You might even want to bring examples of projects where you've used these technologies to solve problems or improve processes.
✨Communicate Clearly
You’ll need to explain technical issues to non-technical stakeholders, so practice translating complex concepts into simple language. Think of examples where you’ve successfully communicated technical findings in a way that was easily understood.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like Splunk for monitoring and ServiceNow for ticketing. If you can demonstrate familiarity with these tools during your interview, it’ll show you’re ready to hit the ground running.
