At a Glance
- Tasks: Lead technical delivery and enhance ServiceNow solutions for a dynamic client in life assurance.
- Company: Join a forward-thinking company committed to equal opportunities and a supportive work environment.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by leading innovative projects in a fast-paced ecosystem.
- Qualifications: Experience in ServiceNow development and ITIL processes is essential.
The predicted salary is between 60000 - 80000 £ per year.
Provide hands-on technical leadership for day-to-day platform support, enhancements, incidents, and small changes, translating architectural direction into high-quality, compliant, and upgrade-safe ServiceNow solutions across ITSM and non-ITSM domains within a highly demanding ecosystem for a client operating out of the UKI in life assurance, pensions, and long-term savings business domain.
Responsibilities
- Lead day-to-day technical delivery across incident, problem, change, enhancement, and small-change services.
- Understand architecture solution for implementation or maintenance of ServiceNow platform.
- Work with the architect and customers for the technical requirements, document them, play back and baseline.
- Provide hands-on configuration and development aligned to approved architecture and OOTB standards.
- Develop a design aligned with architecture (if applicable) and technical requirements.
- Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy applications meeting customer requirements.
- Perform sprint activities (if agile) with the customer and the team, estimate effort, and work with the product sponsor to prioritize user stories.
- Advise best practices and provide technical solutions and/or work-arounds for issues/requirements.
- Track and share the status of sprint/user stories across all stated process areas (ITSM, ITOM, CMDB, IRM, BCM, S2P, TPRM, Supplier Portal).
- Identify and manage risks and challenges.
- Ensure quality deployment of the product as per design, including security and resilience of components.
- Own technical triage and resolution for ITSM and non-ITSM workflows, including RCA for repeat and high-severity incidents across all process areas.
- Deliver small and medium enhancements (as defined contractually), ensuring quality, documentation, and testing standards are met.
- Translate business requirements into well-defined technical stories, balancing effort vs. value.
- Evaluate and identify opportunities for continuous improvement in delivery and/or design.
- Design technical solutions based on customer requirements and convert to functional specifications.
- Maintain and review license data in ServiceNow and proactively report on compliance slippage.
Qualifications
- Experienced in ITIL process definition, integration solutions, and understanding architecture solution.
- Experience in ServiceNow custom application design and development.
- Expertise in ServiceNow deployments, ITSM migrations, upgrades, integration with other third-party tools, and orchestration expertise.
- Experience in ITSM, ITOM, CMDB, IRM, BCM, S2P, TPRM, Supplier Portal.
- Experience supporting the development team and customizing ServiceNow ITxM and Non-ITxM solutions: IT Service Management, IT Operations Management, Integrated Risk Management, Third-Party Risk Management, Business Continuity Management, Source-to-Pay, Supplier Portal, REST API, workflow, data fabric and knowledge graph based integration with external systems.
- Hands-on experience creating integration frameworks using i-Hub connectors.
- Strong work experience in projects such as support, maintenance, migration, product upgrades, integrations and implementations.
- Very good ITIL process knowledge and ability to evaluate and bring out correlations and impacts with respect to customer requirements and ITIL/industry standards.
- Certified with ServiceNow System Administrator; preferably also certified in ITSM, ITOM and process-based certifications on ITIL V3 and V4.
Desirable skills
- Experience in ServiceNow custom application design and development.
- Evaluate tool stability and performance and provide recommendations.
- Knowledge of new ServiceNow modules (SecOps, GRC, IRM, ITBM, etc.).
Equal-Opportunity Statement
Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to race, caste, religion, colour, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our client shall be treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices shall be administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.
ServiceNow Lead in Cheadle employer: Techaxis, Inc
As a ServiceNow Lead at our esteemed client in the life assurance and pensions sector, you will thrive in a dynamic work culture that prioritises innovation and collaboration. The company offers exceptional employee growth opportunities through hands-on technical leadership and continuous improvement initiatives, all while ensuring a supportive environment that values diversity and equal opportunity. Located in the UKI, this role provides a unique chance to make a meaningful impact within a highly demanding ecosystem, backed by a commitment to quality and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Lead in Cheadle
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Techaxis, Inc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Techaxis, Inc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Techaxis, Inc!
✨Direct Apply to Techaxis, Inc
Let's not forget to apply directly through the Techaxis, Inc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Lead in Cheadle
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Techaxis, Inc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Techaxis, Inc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Techaxis, Inc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
