IT Support Apprentice - 17-month Fixed Term Contract

Techary, Orpington, England, United Kingdom

Techary redefines the way customers procure, implement, and support their organisations\’ technology, providing an innovative alternative to the traditional Managed Service Provider (MSP)/Value-Added Reseller (VAR) approach. Our concept, “Technology, done differently”, emphasizes that technology consumption evolves at the same pace as the technology itself. We serve customers from small start-ups to global enterprises, deploying infrastructure within low‑latency financial trading environments and relocating global fintech headquarters. Techary helps customers scale operations globally, gain advantages in financial markets, enable mission‑critical projects, and implement technology that delivers alpha‑accelerating business transformation.

As an IT Support Apprentice, you will support customers by providing first‑line IT assistance and ensuring daily technology needs are met. You’ll gain hands‑on experience across hardware, software, and cloud systems while receiving apprenticeship training and support from colleagues. This is an excellent opportunity to launch your IT career with a clear progression pathway toward senior technical roles upon completion of the apprenticeship.

Duties & Responsibilities

Customer Support

• Act as the first point of contact for customer IT issues via phone, email, and ticketing system.
• Provide clear, friendly, and professional support to end users.
• Log, manage, and update support tickets to ensure timely resolutions.

Technical Support

• Assist with troubleshooting common IT issues including hardware, software, printers, and networks.
• Help configure and set up devices such as laptops, desktops, and mobile phones.
• Support users with Microsoft 365 applications and other workplace tools.
• Escalate complex issues to senior engineers where necessary.

Learning & Development

• Complete all training modules and assessments as part of your Level 3 IT Support apprenticeship.
• Work alongside experienced engineers and mentors to develop practical skills.
• Contribute to the knowledge base by documenting solutions.

Process & Improvement

• Follow company policies and procedures.
• Learn how to work within SLAs and ITIL‑aligned processes.
• Suggest ideas to improve customer experience where possible.

Essential Skills

• Passion for technology and problem‑solving.
• Strong communication and teamwork skills.
• Willingness to learn and apply new knowledge.
• GCSEs (or equivalent) in English and Maths (Grade 4/C or above).

Desirable Skills

• Basic knowledge of IT hardware, Microsoft 365, or networking.
• Previous experience in a customer service or support role.
• An ambition to build a career in IT.

Education & Qualifications

• GCSEs or equivalent (including English and Maths) required.

What You’ll Gain

• Practical knowledge of IT Support functions across a tech company.
• Knowledge of establishing and diagnosing IT problems.
• Opportunities to install and configure hardware and software.
• Information Communications Technician 3 Qualification via Ginger Nut Training.

Benefits

• Birthday as a free day holiday.
• Social events run throughout the year.
• Free breakfast, snacks and drinks.
• Lunch provided Friday.

Job Type: Fixed Term Contract

Equal Opportunities & Diversity Policy

Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. Full details of Techary’s Equal Opportunity Policy are available upon request.