Junior Delivery Manager

Junior Delivery Manager (Web & App) required by well known and iconic global brand. eCommerce, QSR environment OUTSIDE IR35.

Role Overview

They are seeking a Delivery Manager to drive execution excellence across their global digital platform, supporting web and mobile app experiences in Canada and Europe. This role is responsible for end-to-end delivery execution across the Canada and Europe teams, ensuring that product strategy is translated into high-quality, predictable delivery outcomes. You will operate at the center of planning, execution, and coordination, managing dependencies across markets, teams, and platforms.

Core Competencies

• Execution Excellence: Drives predictability, accountability, and delivery quality
• Structured Thinking: Breaks down complex initiatives into actionable plans
• Risk Management: Anticipates and mitigates delivery risks early

Key Responsibilities

1. Intake & Discovery
   • Ensure all market requests, bugs, and technical needs are captured and brought into intake
   • Coordinate cross-functional participation in discovery to ensure delivery readiness
   • Develop a clear understanding of scope, milestones, and delivery objectives across markets
   • Identify early cross-market dependencies, risks, and sequencing considerations
2. PI Planning & Roadmap Readiness
   • Before PI Planning: Lead capacity planning for both squads, balancing priorities across Canada and Europe. Partner with Product, Design, and Engineering to align dependencies and establish interlocks. Establish and maintain planning boards, timelines, and delivery artifacts.
   • During PI Planning: Ensure both squads produce high-quality execution plans, sprint sequencing, and commitments. Drive structured discussions across squads to surface cross-market dependencies, risks and mitigations, and trade-offs and sequencing. Advocate for realistic commitments grounded in team capacity and complexity.
   • After PI Planning: Manage and maintain PI tracking across both squads. Track commitments, risks, and progress across Canada and Europe delivery workstreams. Ensure alignment between global roadmap commitments and local execution.
3. Execution & Sprint Delivery
   • Own day-to-day delivery execution
   • Maintain and evolve timelines and milestones as work shifts
   • Proactively identify, elevate, and resolve risks, blockers, and dependencies
   • Ensure backlog health and readiness for upcoming sprints
   • Partner with Product to ensure clear, actionable user stories and acceptance criteria
4. Agile Operations & Ceremonies
   • Facilitate Agile ceremonies across both squads: Daily Stand-ups, Sprint Planning, Backlog Refinement, Sprint Reviews & Retrospectives
   • Drive strong team accountability and delivery discipline
   • Support teams in continuous improvement and iteration of ways of working
5. Post-Launch & Operational Excellence
   • Coordinate knowledge transfer and enablement post-release
   • Ensure a balance between feature delivery and operational support (eg, bugs, production issues)
   • Track and analyze delivery metrics (eg, velocity, predictability, throughput)

Qualifications Required

• 5+ years experience in Delivery Management, Program Management, or Scrum Master roles
• Proven experience leading Agile/Scrum delivery in digital product environments (web and app)
• Strong experience in PI Planning/scaled Agile frameworks
• Demonstrated ability to manage cross-team dependencies and global stakeholders

Preferred

• Experience in eCommerce or fast casual/QSR environments
• Experience with global or multi-market delivery models
• Familiarity with tools such as Jira, JPD, Confluence, or similar delivery tooling
• Strong analytical mindset with experience using delivery metrics to improve outcomes