At a Glance
- Tasks: Lead and develop technical teams while driving service excellence and overseeing project delivery.
- Company: Dynamic IT services provider shaping the future of technology in the UK.
- Benefits: Competitive salary, excellent benefits, and opportunities for career development.
- Other info: Join a collaborative culture with excellent training and growth opportunities.
- Why this job: Make a real impact by leading innovative projects and developing high-performing teams.
- Qualifications: Experience in managing technical teams within an MSP and strong leadership skills.
The predicted salary is between 47250 - 57750 £ per year.
Job Description
- Technical Services Manager - MSP, IT Services Provider
- Shape the Future of Technical Services at this organisation
\n This organisation is more than just an IT provider.
They're a trusted technology partner helping organisations across the UK embrace modern workplace technologies, strengthen cyber security and transform the way they work.
As their business continues to grow, they're looking for an experienced Technical Services Manager to lead their technical teams, drive service excellence and play a key role in shaping the future of their service delivery.
This is a genuine leadership role where you'll influence how they operate, develop their engineers, improve customer experience, and work alongside senior leadership to support the continued growth of the business.
If you're already leading technical teams within an MSP and are looking for greater autonomy, influence and career progression, they'd love to hear from you.
\n
The Opportunity
\n You'll lead their Helpdesk, Field Engineers, Projects and Technical Specialists, ensuring customers receive an outstanding service while helping our engineers reach their full potential.
You'll balance operational leadership with technical oversight, working closely with customers, suppliers and our commercial teams to deliver high-quality solutions across Microsoft 365, Azure, Cyber Security, Cloud and Connectivity.
You'll also play an important role in supporting business growth through technical pre-sales, solution design and continual service improvement.
\n
- What You'll Be Doing
- Lead and Develop their Technical Teams
- \n \n
- Inspire, mentor and develop a high-performing team of engineers and technical specialists.
\n - Conduct regular one-to-ones, performance reviews and development planning.
\n - Build a positive culture focused on accountability, collaboration and exceptional customer service.
\n - Plan team resources and ensure the right skills are available across support and project delivery.
\n - Identify training needs and support professional development through certifications and mentoring.
\n
\n - Drive Service Excellence
- \n \n
- Take ownership of day-to-day technical service delivery.
\n - Ensure KPIs and SLAs are consistently achieved.
\n - Act as the senior escalation point for complex technical issues.
\n - Review operational performance and identify opportunities to improve customer satisfaction.
\n - Lead continual service improvement initiatives across the business.
\n - Maintain high standards of documentation, processes and technical governance.
\n
\n - Oversee Technical Projects
\n You'll oversee the successful delivery of a wide range of customer projects including:
\n \n
- Microsoft 365 migrations
\n - Azure and cloud transformation projects
\n - Cyber Security implementations
\n - Network infrastructure upgrades
\n - Vo IP and Unified Communications deployments
\n - Connectivity installations
\n - Customer onboarding and technology refresh programmes
\n
\n Working closely with their Project Managers and Sales teams, you'll ensure projects are delivered on time, within scope and to the highest technical standards.
\n - Support Business Growth
\n You'll work alongside their Sales team to provide technical expertise throughout the customer journey by:
\n \n
- Attending customer meetings and technical workshops.
\n - Supporting solution design and technical proposals.
\n - Reviewing Statements of Work and quotations.
\n - Identifying opportunities to improve customers' IT environments.
\n - Building trusted relationships with customers, suppliers and technology partners.
\n
\n - Drive Operational Improvement
- \n You'll continually look for ways to improve how we work by:
\n \n - Standardising technical processes.
\n - Introducing automation where appropriate.
\n - Maintaining technical documentation and standards.
\n - Supporting compliance with ISO9001, ISO27001 and Cyber Essentials.
\n - Helping shape the future direction of our technical services.
\n
\n
About You
\n They're looking for someone who has already built their career within a Managed Service Provider and understands what exceptional service delivery looks like.
You'll be equally comfortable leading engineers, engaging with customers and making strategic operational decisions.
You'll bring a positive attitude, strong leadership skills and a passion for helping both customers and colleagues succeed.
\n
Essential Experience
- \n You'll already have:
\n \n - Significant experience leading technical teams within an MSP environment.
\n - Proven experience managing Service Desk, Projects or Technical Services teams.
\n - A strong understanding of service delivery, KPIs and SLA management.
\n - Experience managing customer escalations and complex technical environments.
\n - Excellent leadership and people development skills.
\n - Strong commercial awareness and customer relationship management experience.
\n - Experience supporting technical pre-sales and solution design.
\n - A full UK driving licence.
\n
\n
Essential Technical Knowledge
\n This role requires strong practical knowledge of modern Microsoft technologies and cloud services. You should already be confident working with:
\n \n
- Microsoft 365
\n - Exchange Online
\n - Microsoft Teams
\n - Share Point Online
\n - Microsoft Intune
\n - Microsoft Entra ID
\n - Azure Services
\n - Cloud migrations
\n - Modern endpoint management
\n - Cyber Security best practice
\n - Networking, switching, routing and wireless technologies
\n - Firewalls and security appliances
\n - Backup and disaster recovery
\n - Vo IP and Unified Communications
\n - Broadband, leased lines and connectivity solutions
\n
\n Experience using PSA and RMM platforms within an MSP is also essential.
\n
Desirable Qualifications
- \n We're also interested if you hold certifications such as:
\n \n - Microsoft Certifications
\n - ITIL Foundation
\n - 3CX Certification
\n - Sonic Wall
\n - Ubiquiti
\n
\n - What Success Looks Like
- \n Within your first year you'll have:
\n \n - Built a motivated and high-performing technical team.
\n - Improved customer satisfaction and service performance.
\n - Reduced escalations through stronger processes and coaching.
\n - Standardised technical documentation and operational procedures.
\n - Introduced service improvements and automation.
\n - Successfully delivered complex customer projects.
\n - Become a trusted technical leader across the business.
\n
\n
Excellent training and career development opportunities exist for the right candidate.
- Basic salary £45-60,000 + excellent benefits
- Based Worcester
Technical Services Manager in Worcester employer: Tech4 Limited
Join a dynamic and innovative technology consultancy in Newcastle upon Tyne, where as a Data Engineer, you'll be empowered to work on cutting-edge projects that challenge your skills and creativity. With a strong emphasis on employee growth, the company offers excellent training and career development opportunities, alongside a collaborative work culture that values effective communication and teamwork. Enjoy a competitive salary package, including bonuses and comprehensive benefits, while contributing to impactful solutions in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Worcester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tech4 Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tech4 Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tech4 Limited!
✨Direct Apply to Tech4 Limited
Let's not forget to apply directly through the Tech4 Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Services Manager in Worcester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tech4 Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tech4 Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tech4 Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
