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For Companies At a Glance
- Tasks: Conduct research and observations to enhance AI for service businesses.
- Company: Join a pioneering team focused on Voice AI for beauty and wellness industries.
- Benefits: Enjoy flexible hours, competitive pay, and performance bonuses.
- Why this job: Make a real impact on product development while working with innovative technology.
- Qualifications: Experience in UX research, ethnographic studies, and service design is essential.
- Other info: This is a part-time contract role with potential for full-time opportunities.
About the Role
We are building the Voice AI for skilled service businesses — an AI-powered voice assistant helping beauty, wellness, and home service entrepreneurs run and grow their operations. This is a part-time contract position (20-25 hours/week) available across major metropolitan areas in the UK.
Key Responsibilities
- Conduct on-site visits and observations of target merchants (salons, spas, barbershops, tailors, nail techs, etc.).
- Utilize decision trees to identify key operational areas (Revenue, Marketing, Bookings, Inventory, Personalization).
- Document workflows, customer interactions, and tool usage patterns.
- Test AI assistant interactions across different operational areas.
- Recruit 5-10 pilot merchants monthly for live trials.
- Collaborate with Community Ambassadors on research and onboarding alignment.
Important Skills
- UX Research
- Ethnographic Research
- Field Research
- Service Design
- Merchant Relations
Job Benefits
- Flexible work schedule (20-25 hours/week)
- Competitive hourly rate
- Performance-based pilot ROI bonuses
- Potential for full-time conversion based on KPI achievement
- Opportunity to work with cutting-edge AI technology
- Direct impact on product development and merchant success
Contract
Part-Time Contractor (3 Months)
UX Researcher – Voice AI for Service Businesses employer: Tech1M
Contact Detail:
Tech1M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher – Voice AI for Service Businesses
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of service businesses like salons and spas. Understanding their operations will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the UX research and voice AI fields. Attend relevant meetups or online webinars to connect with others who might have insights into the industry, which can give you an edge when discussing your background and ideas.
✨Tip Number 3
Prepare to discuss your experience with ethnographic and field research methods. Be ready to share examples of how you've successfully documented workflows or customer interactions in previous roles, as this will be crucial for the position.
✨Tip Number 4
Showcase your understanding of AI technology and its application in service design. Being able to articulate how voice AI can enhance customer experiences in service businesses will set you apart from other candidates.
We think you need these skills to ace UX Researcher – Voice AI for Service Businesses
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the UX Researcher position. Tailor your application to highlight relevant experiences in UX and ethnographic research.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous work related to service design or field research. Provide specific examples of how you've conducted user research or collaborated with merchants in similar environments.
Highlight Your Skills: Make sure to mention key skills such as UX research, ethnographic research, and merchant relations. Use bullet points to clearly outline your competencies and how they align with the job requirements.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you're interested in the role and how your background makes you a great fit. Mention your passion for AI technology and its impact on service businesses to make your application stand out.
How to prepare for a job interview at Tech1M
✨Showcase Your UX Research Skills
Make sure to highlight your experience in UX research, especially any ethnographic or field research you've conducted. Be prepared to discuss specific projects where you gathered insights that led to actionable changes.
✨Demonstrate Your Understanding of Service Design
Familiarise yourself with service design principles and be ready to explain how they apply to the role. Discuss any relevant experiences where you improved service delivery or customer interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would approach conducting on-site visits or recruiting pilot merchants, and be ready to share your thought process.
✨Engage with the Company’s Vision
Research StudySmarter and its mission to enhance service businesses through AI. Show enthusiasm for the role and articulate how your skills align with their goals, particularly in improving merchant success.