Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide local and remote desktop support, troubleshoot hardware and software issues.
- Company: Join a dynamic IT Support Centre with a focus on teamwork and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech challenges and supporting users daily.
- Qualifications: 2-3 years of Windows Desktop support experience and strong problem-solving skills.
- Other info: Fast-paced environment with opportunities to work on diverse IT projects.
The predicted salary is between 30000 - 40000 £ per year.
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.
Position Responsibilities and Functions
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
- Perform other duties as assigned.
Candidate Required Minimum Qualifications and Skills
- Bachelor’s Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 2-3 years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
Desktop Support Engineer in Tiverton employer: Tech Zone LLC
Contact Detail:
Tech Zone LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Tiverton
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on your next Desktop Support Engineer role!
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab where you can play around with different operating systems and applications. The more hands-on experience you have, the better you'll be at impressing interviewers with your practical knowledge.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in! Follow them on social media, comment on their posts, and share relevant content. This shows your enthusiasm and can help you stand out from the crowd when they see your name pop up.
✨Tip Number 4
When you land an interview, come prepared with questions! Ask about their ticketing system, team dynamics, or how they handle complex AV issues. This not only shows your interest but also helps you gauge if the company is the right fit for you.
We think you need these skills to ace Desktop Support Engineer in Tiverton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Windows Desktop support and any relevant certifications like CompTIA A+ or MCP. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your tech prowess!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Desktop Support Engineer role. Share specific examples of how you've tackled similar challenges in the past – we love a good story!
Show Off Your Problem-Solving Skills: In your application, highlight your analytical and troubleshooting skills. We’re keen on candidates who can think on their feet and resolve issues efficiently, so give us some examples of how you’ve done this in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you get all the updates. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Tech Zone LLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, especially Windows 7 to 10, and Microsoft Office. Be ready to discuss troubleshooting techniques and any past experiences you've had with desktop support. The more familiar you are with the tools and software mentioned in the job description, the more confident you'll feel during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you diagnosed a problem, what steps you took to fix it, and how you communicated with customers throughout the process. This will demonstrate your analytical skills and ability to handle pressure.
✨Familiarise Yourself with Ticketing Systems
Since you'll be using a ticketing system to document issues, it's a good idea to have a basic understanding of how these systems work. If you’ve used one before, be ready to talk about your experience. If not, do a bit of research on common ticketing systems to show that you're proactive and willing to learn.
✨Emphasise Teamwork and Flexibility
This role requires collaboration and adaptability, so be prepared to discuss how you've worked effectively in teams and handled changing priorities. Share examples that highlight your ability to communicate well with colleagues and customers, and your willingness to go the extra mile, especially during off-hours or emergencies.