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- Tasks: Provide local and remote desktop support, troubleshoot hardware and software issues.
- Company: Join a dynamic IT Support Centre with a focus on teamwork and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to work on diverse projects.
- Why this job: Make a real difference by solving tech challenges and supporting users daily.
- Qualifications: 2-3 years of IT experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.
Position Responsibilities and Functions:
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple PC users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
- Perform other duties as assigned.
Candidate Required Minimum Qualifications and Skills:
- Bachelor’s Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 2-3 years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
Permanent Desktop Support Engineer employer: Tech Zone LLC
Contact Detail:
Tech Zone LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Permanent Desktop Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, join online forums, or even hit up LinkedIn. You never know who might have a lead on your next Desktop Support Engineer role!
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate common issues you might face. Being able to demonstrate your problem-solving prowess during interviews can really set you apart from the competition.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in! Follow them on social media, comment on their posts, and show genuine interest. This can help you stand out when they see your name pop up in applications.
✨Tip Number 4
Check out our website for job openings! We often have roles that might not be advertised elsewhere. Plus, applying directly through us can give you a better chance of landing that Desktop Support Engineer position you’ve been eyeing.
We think you need these skills to ace Permanent Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support, especially with Windows systems. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Desktop Support Engineer role. Share specific examples of how you've resolved issues in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through your CV or cover letter, we want to see how you can effectively convey technical information to non-techies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Tech Zone LLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, especially 7-10, and Microsoft Office. Be ready to discuss troubleshooting steps you've taken in the past and how you resolved specific issues. This will show that you’re not just familiar with the software but can also handle real-world problems.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about examples where you’ve had to communicate effectively with non-technical users. This will demonstrate your ability to build relationships and provide excellent customer service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a user unable to connect to the network or a printer malfunctioning. Prepare by thinking through your problem-solving process and be ready to articulate it clearly. This shows your analytical skills and how you approach challenges.
✨Familiarise Yourself with Ticketing Systems
Since you'll be using a ticketing system to document issues, it’s a good idea to have a basic understanding of how these systems work. If you’ve used one before, be prepared to discuss your experience. If not, do a bit of research on common ticketing tools to show your initiative.