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- Tasks: Provide desktop support, troubleshoot issues, and maintain hardware/software for users.
- Company: Join a dynamic IT support team in a fast-paced environment.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work with cutting-edge technology and enjoy a collaborative team culture.
- Why this job: Make a real difference by solving tech problems and supporting users daily.
- Qualifications: 2-3 years of IT experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.
Position Responsibilities and Functions
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple PC users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
- Perform other duties as assigned.
Candidate Required Minimum Qualifications and Skills
- Bachelor’s Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 2-3 years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
Desktop Support Engineer in London employer: Tech Zone LLC
Contact Detail:
Tech Zone LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, join online forums, or even hit up LinkedIn. You never know who might have a lead on your next Desktop Support Engineer role!
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab where you can play around with different operating systems and software. The more hands-on experience you have, the better you'll perform in interviews when they throw those tricky scenarios your way.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in! Follow them on social media, comment on their posts, and show genuine interest. When you apply through our website, make sure to mention any interactions you've had – it shows you're proactive!
✨Tip Number 4
Prepare for those technical interviews! Brush up on your knowledge of Windows 7-10, Microsoft Office, and basic networking concepts. Be ready to demonstrate your problem-solving skills with real-life examples from your past experiences.
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Desktop support and any relevant certifications like CompTIA A+ or MCP. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Support Engineer role. Share specific examples of how you've resolved issues in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. We love candidates who can clearly articulate their thoughts and provide timely updates on issue statuses.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Tech Zone LLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, especially Windows 7-10, and Microsoft Office. Be ready to discuss troubleshooting techniques and any past experiences you've had with desktop support. The more familiar you are with the tools and software mentioned in the job description, the more confident you'll feel during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you diagnosed a problem, what steps you took, and how you communicated with users. This will demonstrate your analytical skills and ability to handle customer queries effectively.
✨Familiarise Yourself with Ticketing Systems
Since the role involves using a ticketing system for documenting issues, it’s a good idea to understand how these systems work. If you’ve used any in previous roles, be ready to talk about your experience. If not, do a bit of research on common ticketing systems to show your willingness to learn.
✨Emphasise Teamwork and Flexibility
This position requires working in a project-based environment, so highlight your ability to collaborate with others and adapt to changing situations. Share examples of how you've worked as part of a team in the past and how you’ve managed your time effectively to meet deadlines or service level agreements.