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- Tasks: Provide local and remote desktop support, troubleshoot hardware and software issues.
- Company: Join a dynamic IT Support Centre with a focus on teamwork and flexibility.
- Benefits: Competitive pay, opportunities for professional growth, and a collaborative work environment.
- Why this job: Make a real difference by solving tech challenges and supporting users daily.
- Qualifications: 2-3 years of IT experience and strong troubleshooting skills required.
- Other info: Ideal for those who thrive in fast-paced, project-based environments.
The predicted salary is between 30000 - 40000 £ per year.
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years' experience in Windows Desktop support.
Position Responsibilities and Functions:
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple PC users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
- Perform other duties as assigned.
Candidate Required Minimum Qualifications and Skills:
- Bachelor's Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 2-3 years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA's.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
Desktop Support Engineer in Leicester employer: Tech Zone LLC
Contact Detail:
Tech Zone LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Leicester
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with friends who work in IT. You never know who might have a lead on a Desktop Support Engineer role!
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate common issues you might face as a Desktop Support Engineer. This hands-on experience will not only boost your confidence but also impress potential employers.
✨Tip Number 3
When you get an interview, be ready to showcase your problem-solving skills. Prepare for scenario-based questions where you can demonstrate how you would handle specific technical challenges. Remember, they want to see your thought process!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your interest in joining our team at StudySmarter!
We think you need these skills to ace Desktop Support Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Desktop support and any relevant certifications like CompTIA A+ or MCP. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Support Engineer role. Share specific examples of how you've resolved issues in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to highlight your communication skills in your application. We love candidates who can clearly explain technical issues to non-techies, so give us some examples of how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Tech Zone LLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, especially Windows 7 to 10, and any relevant applications like Microsoft Office. Be ready to discuss troubleshooting steps you've taken in the past and how you resolved specific issues.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users to resolve their issues.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with the ticketing system used in IT support. If you have experience with any specific systems, be prepared to talk about how you used them to manage and document incidents effectively.
✨Demonstrate Flexibility and Teamwork
This position requires adaptability, so think of instances where you've worked in a team or adapted to changing priorities. Highlight your willingness to work off-hours if needed, as this shows commitment to the role.