At a Glance
- Tasks: Lead diverse teams to deliver complex IT projects using Agile and Waterfall methodologies.
- Company: Dynamic tech company focused on innovative IT solutions.
- Benefits: Flexible remote/hybrid work, competitive salary, and professional development opportunities.
- Other info: Regular onsite presence needed; UK-based applicants preferred.
- Why this job: Make a real impact by managing exciting IT initiatives in a collaborative environment.
- Qualifications: Degree-level education and recognised project management certification required.
The predicted salary is between 56700 - 69300 £ per year.
Job Description
Service Delivery Manager is required to lead diverse, multi-skilled teams and successfully deliver complex IT-based change in a large, complex environment.
This role manages initiatives from inception to completion, handling finance, budgets, and procurement.
Ideally you can demonstrate a hybrid background across both Agile and Waterfall delivery.
Key Responsibilities
- Delivery & Governance: End-to-end management of complex IT projects/streams in line with strict governance, quality, and risk standards.
- Financial & Procurement Management: Oversee budgets, resource utilisation, and IT procurement activities
- Leadership: Matrix-manage, motivate, and develop high-performing teams, fostering collaboration and conflict resolution.
- Stakeholder Engagement: Build strong relationships across a wide stakeholder community and manage external partner/vendor delivery.
• Methodology Alignment
- For Waterfall: Lead project planning, dependencies, and benefits realisation.
- For Agile: Act as a servant leader/coach (Scrum, Kanban, SAFe) to remove impediments and optimise flow.
Essential Requirements
- Education & Certifications: Degree-level education (or equivalent experience) plus a recognised certification ( Prince2 Practitioner, APMP PMQ, or SAFe Certified Scrum Master ).
- Experience: Proven track record of managing and delivering value within diverse IT environments and working with third parties.
- Leadership: Strong managerial skills to inspire, engage, and line-manage/matrix-manage staff and vendors.
- Communication: Exceptional ability to articulate complex, technical concepts to both specialist and non-technical audiences.
Desirable
- ITIL Foundation qualification.
- Direct line management of other Project Managers.
.* Please note, whilst it's predominantly remote, this requires regular time onsite, whilst not a strict weekly agreement it may be at relatively short notice, therefore it will require you to be UK based and preferably within an acceptable distance to the office - only apply if this is something you can commit to.*
Service Delivery Manager - Agile/Waterfall - Remote/Hybrid in Newquay employer: Tech Talent ID
This leading media business offers an exceptional work environment where the Finance & Operations Coordinator can thrive. With a strong emphasis on employee growth and development, you will have the opportunity to take ownership of diverse responsibilities while contributing to a vibrant team culture. The hybrid working model allows for flexibility, ensuring a balanced work-life experience in a dynamic industry.
