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- Tasks: Provide IT support, troubleshoot issues, and manage equipment inventory.
- Company: Tech Pursuit, a dynamic tech company in London.
- Benefits: Up to £35,000 salary plus benefits and career growth.
- Other info: Exciting opportunity for tech enthusiasts looking to grow in a supportive environment.
- Why this job: Join a vibrant team and enhance your IT skills while making a difference.
- Qualifications: Experience in 1st/2nd line IT support and knowledge of Microsoft 365.
The predicted salary is between 35000 - 35000 £ per year.
Tech Pursuit is looking for a Service Desk Analyst for a permanent position in their London office, offering up to £35,000 plus benefits. The role involves providing support to staff through various channels, troubleshooting IT issues, and maintaining equipment inventory.
Ideal candidates will have a background in 1st and 2nd line IT support and a good understanding of Microsoft 365 and Active Directory, with familiarity in ticketing systems being a plus.
Onsite Service Desk Analyst — 1st/2nd Line IT Support (London) employer: Tech Pursuit
Contact Detail:
Tech Pursuit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Service Desk Analyst — 1st/2nd Line IT Support (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Tech Pursuit or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of common IT issues and how you would resolve them. We want to see you shine when discussing your experience with Microsoft 365 and Active Directory!
✨Tip Number 3
Show off your ticketing system knowledge! If you've used any specific systems before, be ready to talk about them. It’s a great way to demonstrate your hands-on experience and make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Onsite Service Desk Analyst — 1st/2nd Line IT Support (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of Microsoft 365 and Active Directory!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing personality, so let your enthusiasm come through!
Showcase Relevant Experience: When filling out your application, make sure to include any experience with ticketing systems or troubleshooting IT issues. We’re looking for candidates who can hit the ground running, so highlight those skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Tech Pursuit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting techniques you've mastered. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be prepared to talk about them. If not, do a bit of research on popular ones like Jira or ServiceNow. Understanding how these systems work will help you demonstrate your readiness for the role and your ability to manage support requests efficiently.
✨Practice Common Support Scenarios
Think about common IT issues that users face and how you would resolve them. Practising these scenarios can help you articulate your thought process during the interview. It’s all about showing that you can think on your feet and provide excellent customer service under pressure.
✨Show Enthusiasm for the Role
Let your passion for IT support shine through! Talk about why you enjoy helping others with tech issues and how you stay updated with the latest trends in IT. A positive attitude can make a big difference and show that you’re a great fit for the team culture.