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For Companies At a Glance
- Tasks: Join a dynamic team to analyse and enhance customer loyalty projects.
- Company: Be part of a leading company driving innovation in marketing and promotions.
- Benefits: Enjoy a hybrid work model with flexibility and corporate perks.
- Why this job: Make an impact on digital products while collaborating with diverse teams.
- Qualifications: Experience in CRM and loyalty projects; Salesforce knowledge is a plus.
- Other info: This role requires 3 days a week in the London office.
The predicted salary is between 36000 - 60000 £ per year.
Customer Solutions Business Analyst - Permanent - London (hybrid)
We have an exciting opportunity for a Business Analyst to join a leading company. You will work on technology projects across marketing, loyalty and promotions. This is a hybrid role where you will need to travel to their London office 3 days a week.
What you will be doing:
- Attend / Lead workshops with internal stakeholders to understand detailed business requirements.
- Write comprehensive acceptance criteria and work with wider teams to ensure understanding.
- Refine user stories and participate in agile ceremonies as required.
- Work closely with Product Owners and cross functional delivery teams to focus on value driven delivery that supports innovation, optimisation, and maintenance of digital products.
- Using data to inform decision making and look for opportunity to optimise CRM performance.
What they are looking for:
- Experience working as Business Analyst on CRM & loyalty based projects.
- Experience with Salesforce would be highly advantageous.
- Someone who has worked for a consumer facing organisation.
- Experience of working with both waterfall, agile and hybrid methodologies.
Business Analyst (Loyalty/CRM) employer: Tech Pursuit
Contact Detail:
Tech Pursuit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (Loyalty/CRM)
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and loyalty programmes. Understanding what makes a successful loyalty strategy can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the CRM and loyalty space. Attend industry events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you an edge in discussions.
✨Tip Number 3
Brush up on your Salesforce skills if you haven't already. Consider taking a quick online course or certification to demonstrate your commitment and knowledge in using this platform effectively.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to work in agile environments. Be ready to discuss how you've contributed to value-driven delivery in previous roles, as this will resonate well with the hiring team.
We think you need these skills to ace Business Analyst (Loyalty/CRM)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your experience in CRM and loyalty projects, as well as any familiarity with Salesforce.
Tailor Your CV: Customise your CV to reflect relevant experience that aligns with the role. Emphasise your skills in business analysis, agile methodologies, and any specific projects that demonstrate your ability to work with cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your previous work has prepared you for this position, particularly in relation to technology projects and data-driven decision making.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your writing is clear and professional, as attention to detail is crucial for a Business Analyst.
How to prepare for a job interview at Tech Pursuit
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Analyst in the context of CRM and loyalty projects. Familiarise yourself with the specific technologies mentioned, like Salesforce, and be ready to discuss how your experience aligns with these requirements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work with stakeholders. Prepare examples from your past experiences where you've successfully led workshops or refined user stories, showcasing your analytical skills and understanding of agile methodologies.
✨Showcase Your Data Skills
Since the role involves using data to inform decision-making, be prepared to discuss how you've used data analytics in previous roles. Bring examples of how your insights have optimised CRM performance or influenced business decisions.
✨Demonstrate Adaptability
Given the hybrid nature of the role, highlight your flexibility and experience working in both agile and waterfall environments. Share instances where you've adapted to changing project requirements or collaborated with cross-functional teams to deliver value-driven results.
