Receptionist in Newport

Location: Newport, NP10 8XG

Hours: 45 hours per week

Start Date: 21 September 2026

End Date: 27 June 2027

PAYE Rate: £12.71 per hour

Umbrella Rate: £16.54 per hour

Role Overview

We are looking for a professional, confident and customer-focused Receptionist / Facilities Coordinator to join a corporate head office environment in Newport. As the first point of contact for employees, visitors and guests, you will play a key role in creating a welcoming and professional experience. Alongside front-of-house responsibilities, you will support the coordination of the building's facilities, helping to ensure the workplace is maintained and operated to an excellent standard.

Key Responsibilities

• Act as the first point of contact for employees, visitors and guests.
• Answer incoming telephone calls and provide accurate information and assistance.
• Deliver a professional, friendly and high-quality front-of-house service.
• Welcome and assist visitors, contractors and employees.
• Coordinate meeting rooms and manage room bookings effectively.
• Manage multiple calendars and ensure meeting spaces are available and appropriately prepared.
• Support the day-to-day coordination of building facilities.
• Liaise with suppliers, contractors and internal teams where required.
• Help ensure the commercial building is maintained to a high standard.
• Respond to queries and resolve issues efficiently and professionally.
• Carry out a range of administrative duties using Microsoft Office and other internal systems.
• Maintain accurate records and ensure tasks are completed within required timescales.
• Work collaboratively with colleagues while also using your own initiative.

Essential Skills & Experience

• Strong experience within a customer service environment, such as reception, front desk, concierge, hospitality, room management or similar.
• Excellent verbal and written communication skills, with the confidence to communicate effectively with individuals, departments and larger groups.
• Strong organisational and time-management skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• Confident and professional manner with the ability to represent a corporate organisation effectively.
• Strong problem-solving skills and the ability to respond appropriately to a variety of situations.
• Good IT skills, including experience with Microsoft Word, Excel and Outlook.
• Ability and willingness to learn new software, systems and processes.
• A customer-focused and service-oriented approach.
• Ability to build positive relationships, remember names and recognise individuals.
• Ability to deliver a consistently high standard of service within a corporate head office environment.
• Strong team-player who is also able to work independently and use initiative.

Desirable Skills & Experience

• Previous experience in facilities management or facilities coordination.
• Experience working with suppliers, contractors or external service providers.
• Previous experience of managing or coordinating people.
• Experience managing multiple calendars and meeting-room bookings.
• Strong interpersonal and relationship-building skills.
• Previous experience within a corporate or professional office environment.
• Ability to create a welcoming, professional and well-organised reception environment.
• Experience managing multiple administrative tasks simultaneously.

The Ideal Candidate

The successful candidate will be professional, approachable, organised and confident, with a genuine commitment to delivering excellent customer service. You will be comfortable working in a busy corporate environment, able to prioritise competing demands and confident dealing with employees, visitors, contractors and senior stakeholders. This is an excellent opportunity for someone with strong reception, customer service, administration or facilities experience who enjoys working in a varied, people-focused role.