Operations Manager - M&E Facilities Management in London

Operations Manager - M&E Facilities Management Location: London Salary: Up to £85k + full package Employment Type: Permanent A well-established M&E Facilities Management contractor with a turnover exceeding £5m is looking for an experienced Operations Manager to take responsibility for the operational and commercial performance of a Hard Services department. Reporting directly to the Head of FM and Managing Director, you will oversee FM contracts, supported by Contracts Managers, Helpdesk and Technical Managers and a team of HVAC and Building Services Engineers. The Role Overall responsibility for the operational and commercial performance of a service and maintenance portfolio. Oversee Contracts Management, Helpdesk and Technical Operations. Maintain strong commercial control, including budgets, margins, P&L, variations, additional works and contract performance. Monitor KPIs, financial information and operational performance, taking action where required. Ensure contract paperwork, reports, records and documentation are accurate and completed within deadlines. Manage key client relationships and support managers with escalations and commercial issues. Identify opportunities for contract growth, additional works and improved profitability. Work closely with the Head of FM and MD on business performance, forecasting and operational strategy.About You Proven senior management experience within M&E FM, Hard FM, Building Services or HVAC service and maintenance. Experienced managing Managers and senior operational teams. Strong commercial awareness with experience managing a department. Good understanding of P&L, budgets, margins, variations and financial reporting. Highly organised with strong administration, paperwork and reporting skills. Strong leadership, client management and communication skills. Commercially minded with a focus on performance, profitability and client retention. Commutable to London.Package Up to £85k salary + pension + holiday + full benefits package. Contact Nikki at Tech-People (phone number removed) the specialist recruitment agency and business within HVAC, M&E and Utilities Tech-people are the leading recruitment business and agency within M&E and Construction We are committed to attracting and providing a diverse workforce that reflects the communities in which our clients and stakeholders operate, helping to facilitate an environment that enables everyone to fulfil their potential