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- Tasks: Be the go-to person for helpdesk calls and service requests.
- Company: Join a leading construction contractor in maintenance across various sectors.
- Benefits: Earn up to £28k plus a great package and holiday.
- Why this job: Gain valuable experience in facilities management while making a real impact.
- Qualifications: Experience in planning, scheduling, and customer service is essential.
- Other info: Work hours are 08:30-17:30, with training opportunities available.
The predicted salary is between 21000 - 28000 £ per year.
A construction contractor that provides planned and reactive maintenance in the Rail, Education, Health, and small civil engineering works across the South and East of England is currently recruiting for a Helpdesk Coordinator in their office in St Albans.
Helpdesk Coordinator will be responsible for:
- Being the first point of contact for incoming telephone calls and service requests received by telephone and email.
- Working with the GTR Asset Pro live reporting system ensuring all assigned jobs are started and completed within the contract SLA.
- Sorting and dispatching calls to engineers or sub-contractors based on the correct skill set, geographical location, and service delivery arrangements.
- Prioritising urgent jobs and planning and dispatching operative/sub-contract support to address urgent demand.
- Having a proven track record in Facilities Management within an administration/helpdesk role and strong CAFM system knowledge.
Helpdesk Coordinator will need:
- Experience with planning and scheduling of engineers.
- Knowledge of facilities maintenance.
- To attend training and Health and Safety courses from time to time as directed by the Contracts Manager.
- Exceptional customer service and administration skills.
- Previous use of a CAFM system.
- To work from 08:30-17:30.
Helpdesk Coordinator will be paid up to £28k + Package + Holiday.
We are committed to attracting and providing a diverse workforce that reflects the communities in which our clients and stakeholders operate, helping to facilitate an environment that enables everyone to fulfil their potential.
Helpdesk Coordinator - GTR employer: Tech-People
Contact Detail:
Tech-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator - GTR
✨Tip Number 1
Familiarise yourself with the GTR Asset Pro live reporting system. Understanding how this system works will give you a significant advantage during the interview, as you'll be able to demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of facilities maintenance and CAFM systems. Being able to discuss specific examples of how you've used these in previous roles will show that you have the relevant experience they are looking for.
✨Tip Number 3
Prepare to showcase your exceptional customer service skills. Think of scenarios where you've successfully resolved customer issues or improved service delivery, as this will highlight your suitability for the Helpdesk Coordinator role.
✨Tip Number 4
Research the company and its projects in the rail, education, and health sectors. Being knowledgeable about their work will not only impress your interviewers but also help you tailor your responses to align with their values and goals.
We think you need these skills to ace Helpdesk Coordinator - GTR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and administration. Emphasise any previous roles where you have used a CAFM system or coordinated helpdesk operations.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Helpdesk Coordinator role. Mention your customer service skills and any experience with planning and scheduling engineers, as these are key aspects of the job.
Showcase Relevant Skills: In your application, clearly outline your exceptional customer service and administration skills. Provide examples of how you've successfully managed urgent requests or prioritised tasks in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Helpdesk Coordinator.
How to prepare for a job interview at Tech-People
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of Computer-Aided Facilities Management (CAFM) systems. Be prepared to discuss your previous experience with these systems and how you've used them to manage helpdesk operations effectively.
✨Demonstrate Customer Service Skills
As a Helpdesk Coordinator, exceptional customer service is key. Think of examples from your past roles where you successfully handled customer inquiries or resolved issues, and be ready to share these during the interview.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties outlined in the job description, such as prioritising urgent jobs and dispatching calls. Prepare to explain how your skills and experiences align with these responsibilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle situations like a sudden influx of urgent requests or a miscommunication with an engineer, and be ready to articulate your thought process.
