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- Tasks: Be the go-to person for helpdesk calls and service requests.
- Company: Join a leading construction contractor in maintenance across various sectors.
- Benefits: Earn up to £28k plus a great package and holiday perks.
- Why this job: Gain valuable experience in a dynamic environment with a focus on teamwork and support.
- Qualifications: Experience in facilities management and strong knowledge of CAFM systems required.
- Other info: Office-based role in St Albans with opportunities for training and development.
The predicted salary is between 24000 - 32000 £ per year.
A construction contractor that provides planned and reactive maintenance in the Rail, Education, Health, and small civil engineering works across the South and East of England is currently recruiting for a Helpdesk Coordinator in their office in St Albans.
The Helpdesk Coordinator will be responsible for:
- Being the first point of contact for incoming telephone calls and service requests received by telephone and email.
- Working with the GTR Asset Pro live reporting system ensuring all assigned jobs are started and completed within the contract SLA.
- Sorting and dispatching calls to engineers or sub-contractors based on the correct skill set, geographical location, and service delivery arrangements.
- Prioritising urgent jobs and planning and dispatching operative/sub-contract support to address urgent demand.
- Having a proven track record in Facilities Management within an administration/helpdesk role and strong CAFM system knowledge.
The Helpdesk Coordinator will need:
- Experience with planning and scheduling of engineers.
- Knowledge of facilities maintenance.
- To attend training and Health and Safety sessions as required.
Helpdesk Coordinator - GTR employer: Tech-People
Contact Detail:
Tech-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator - GTR
✨Tip Number 1
Familiarise yourself with the GTR Asset Pro live reporting system. Understanding how this system works will give you a significant advantage during the interview, as you'll be able to discuss how you can effectively manage and track jobs.
✨Tip Number 2
Brush up on your knowledge of facilities maintenance and helpdesk operations. Being able to speak confidently about your experience in these areas will demonstrate your suitability for the role and show that you understand the industry's demands.
✨Tip Number 3
Prepare examples of how you've successfully prioritised urgent jobs in past roles. This will showcase your ability to handle pressure and make quick decisions, which is crucial for a Helpdesk Coordinator.
✨Tip Number 4
Network with professionals in the facilities management sector. Engaging with others in the industry can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Helpdesk Coordinator - GTR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and any previous helpdesk roles. Emphasise your skills in planning, scheduling, and using CAFM systems, as these are crucial for the Helpdesk Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with handling incoming calls and service requests, and how you prioritise urgent jobs. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, clearly outline your skills related to customer service, communication, and problem-solving. These are essential for being the first point of contact for clients and ensuring effective service delivery.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for a Helpdesk Coordinator.
How to prepare for a job interview at Tech-People
✨Know the Company
Before your interview, take some time to research the construction contractor. Understand their services, values, and recent projects. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Your Helpdesk Experience
Be prepared to discuss your previous experience in helpdesk or facilities management roles. Highlight specific examples where you successfully managed calls, prioritised tasks, or used a CAFM system, as this will showcase your relevant skills.
✨Showcase Your Communication Skills
As a Helpdesk Coordinator, effective communication is key. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would handle difficult customer interactions or urgent requests.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the tools they use. This shows your enthusiasm and helps you assess if the company is the right fit for you.
