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- Tasks: Provide top-notch desktop support and manage incidents for hardware and software.
- Company: Join a dynamic team focused on end-user computing solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be the go-to tech hero, solving problems and making users' lives easier.
- Qualifications: 2-4 years of onsite support experience and knowledge of Windows OS.
- Other info: Great chance to grow your IT career in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
End User Computing (Desktop Analyst) L1-Onsite services
Experience/Skills:
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool – ex – Service Now
- Good expertise on EUC tools, remote support tools, MS Office and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available like for MI calls.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets.
Desktop Support Engineer in Wolverhampton employer: Tech People 247
Contact Detail:
Tech People 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Wolverhampton
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in desktop support. They might know of openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with Windows 7 and any other tools mentioned in the job description. If you can demonstrate your expertise during an interview, you'll stand out from the crowd.
✨Tip Number 3
Prepare for common interview questions related to desktop support. Think about scenarios where you've resolved issues or improved processes. We want to hear your success stories that showcase your problem-solving skills!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Desktop Support Engineer in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support and the specific skills mentioned in the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about desktop support and how your skills can benefit us at StudySmarter. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Be sure to mention your expertise with Windows 7, EUC tools, and any service management tools like ServiceNow. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Tech People 247
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7 and any other relevant operating systems. Be ready to discuss your experience with desktop devices, including hardware and software troubleshooting. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed incidents from start to finish. Think about specific situations where you resolved issues with desktop devices or provided support for users. Highlight your ability to analyse service desk calls and identify training needs or automation opportunities.
✨Familiarise Yourself with ITIL Processes
Since the role involves managing incidents, changes, and service requests, it’s crucial to understand ITIL processes. Brush up on these concepts and be prepared to discuss how you've applied them in previous roles. This will show that you’re not just technically savvy but also process-oriented.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to desktop support. Practice responding to scenarios involving VIP support or managing security compliance on devices. This will demonstrate your critical thinking and ability to handle real-world challenges effectively.