Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch desktop support and manage incidents for hardware and software.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be the go-to tech guru and make a real difference in users' daily experiences.
- Qualifications: 2-4 years of onsite support experience and knowledge of Windows OS.
- Other info: Exciting environment with potential for career advancement and learning.
The predicted salary is between 30000 - 40000 £ per year.
End User Computing (Desktop Analyst) L1-Onsite services
Experience/Skills:
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
- Manage IMAC and desk side support services
- Manage hard and soft break fix services for laptops and desktops
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor
- Experience with Service management tool – ex – Service Now
- Good expertise on EUC tools, remote support tools, MS Office and Outlook
- Preferable to have a good understanding of Lync, VPN, and mobile device support
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation
- Ensure that each Desktop Device is installed with the appropriate Desktop image
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Good to have – knowledge in AD and smart hands and feet support
- Good to have – knowledge and experience of supporting MAC devices and tablets
Desktop Support Engineer in Reading employer: Tech People 247
Contact Detail:
Tech People 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Reading
✨Tip Number 1
Network, network, network! Get chatting with folks in the industry, especially those already working as Desktop Support Engineers. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to demonstrate your knowledge of Windows OS and desktop support tools. A little hands-on experience can go a long way!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills in End User Computing and make sure to tailor your approach to each role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Mention something specific from your chat to show you were engaged and are genuinely interested in the position.
We think you need these skills to ace Desktop Support Engineer in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows 7, desktop devices, and any relevant tools like ServiceNow. We want to see how your skills match what we're looking for!
Show Off Your Experience: In your application, don’t just list your past jobs—describe what you did! Talk about how you managed incidents, provided support, and optimised desktop configurations. We love seeing real examples of your work.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tech People 247
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7 and any other relevant operating systems. Be ready to discuss your experience with desktop devices, including hardware and software troubleshooting. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've managed incidents through to resolution. Think about times when you had to troubleshoot a tricky issue or provide support for VIP users. Highlighting your problem-solving abilities will demonstrate your value as a Desktop Support Engineer.
✨Familiarise Yourself with Service Management Tools
Since experience with service management tools like ServiceNow is essential, make sure you can talk about your familiarity with these platforms. If you’ve used them before, be ready to explain how you’ve leveraged them to improve efficiency in your previous roles.
✨Understand ITIL Processes
Brush up on your knowledge of ITIL processes related to incident, change, and problem management. Being able to discuss these concepts will show that you understand the framework within which many IT teams operate, making you a more attractive candidate.