Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support, troubleshooting hardware and software issues daily.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Work in a collaborative environment with great career advancement potential.
- Why this job: Make a real difference by solving tech problems and supporting users.
- Qualifications: 3-7 years in IT support, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Experience Required: 3-7 years in IT infrastructure support, with focus on hardware, software, and operating system issue resolution.
Role Required: 5 days per week, 8 hours daily on-site support.
Job Description:
- Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting or violating the hardware warranty or customer security compliance requirements.
- Experience in installing, technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
- Ability to lift/move computer equipment weighing up to 50 lbs.
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred) and Mac OS/Apple device troubleshooting.
- Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
- Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers.
- Experienced in repeat call analysis and developing preventive actions.
- Experienced in problem management.
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with a sense of urgency.
- Mobile Device Management (MDM tools Mobile Iron & Intune) - setup devices for email, RSA authentication, VPN connectivity and troubleshooting.
- Good understanding and troubleshooting of Apple devices and apps.
- Knowledge on VDI, SCCM/LANDesk/Altiris, Skype for Business, OneDrive.
- Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Experience of ticketing tools (ServiceNow).
Non-Technical:
- Good customer management skills.
- Good in oral and written communication.
- Able to interact and work with customers at different levels.
- Self-driven and result-oriented.
- Really passionate about the work.
Permanent Desktop Support Engineer in London employer: Tech People 247
Contact Detail:
Tech People 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Permanent Desktop Support Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a portfolio or a blog where you share your experiences and solutions to common issues. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to desktop support. Brush up on your knowledge of hardware, software, and networking concepts. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Permanent Desktop Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT infrastructure support, especially with hardware and software troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about desktop support and how your skills align with our needs. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Tech People 247
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific issues you've resolved in the past, as well as your experience with desktop applications and operating systems like Windows, Mac, and Linux.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that showcase your excellent communication and customer management skills. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Demonstrate Problem-Solving Prowess
Be prepared to walk through your problem-solving process during the interview. They’ll want to see how you approach troubleshooting, so think of a few scenarios where you successfully diagnosed and fixed issues, especially with networking or RF devices.
✨Get Familiar with Tools and Technologies
Familiarise yourself with the tools mentioned in the job description, like ServiceNow for ticketing and MDM tools like MobileIron and Intune. If you can speak confidently about how you've used these tools in previous roles, it’ll give you a leg up!