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- Tasks: Provide top-notch desktop support and manage incidents for hardware and software.
- Company: Join a dynamic team focused on end-user computing solutions.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Be the go-to tech hero, solving problems and making users' lives easier.
- Qualifications: 2-4 years of onsite support experience and knowledge of Windows OS.
- Other info: Exciting environment with potential for career advancement and skill development.
The predicted salary is between 30000 - 40000 £ per year.
End User Computing (Desktop Analyst) L1-Onsite services
Experience/Skills:
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool – ex – Service Now
- Good expertise on EUC tools, remote support tools, MS Office and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available like for MI calls.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets.
Desktop Support Engineer in Lincoln employer: Tech People 247
Contact Detail:
Tech People 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Lincoln
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to desktop support. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like ServiceNow or remote support software, make sure to highlight that in conversations. Bring it up during interviews or casual chats; it’ll set you apart from the crowd.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in. Follow them on social media, comment on their posts, and share relevant content. This can help you get noticed and show your enthusiasm for the role.
✨Tip Number 4
Check out our website for openings! We often have roles that might not be advertised elsewhere. Plus, applying directly through us can give you a better chance of landing that interview.
We think you need these skills to ace Desktop Support Engineer in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows 7, desktop devices, and any relevant tools like ServiceNow. We want to see how your skills match what we're looking for!
Show Off Your Experience: In your application, don’t just list your past jobs—describe what you did! Talk about how you managed incidents, provided support, and optimised desktop configurations. We love seeing real examples of your work!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Tech People 247
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7 and any other relevant operating systems. Be ready to discuss your experience with desktop devices, including hardware and software troubleshooting. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed incidents from start to finish. Think about specific situations where you resolved issues with desktop devices or provided support for users. This will demonstrate your ability to handle real-world challenges effectively.
✨Familiarise Yourself with Service Management Tools
If you have experience with tools like ServiceNow, be sure to highlight it. If not, do a bit of research on how these tools work and be prepared to discuss how you would use them in your role. Showing that you're proactive about learning can really set you apart.
✨Understand the Importance of User Training
Be ready to talk about how you've identified training needs in the past and how you’ve helped users improve their skills. This shows that you care about user experience and are willing to go the extra mile to ensure they’re comfortable with their desktop devices.